Enrollment Lead
About the role
Who are we and why should you join us?
BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.
As the Enrollment Lead at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.
What are we looking for?
The Enrollment Lead is responsible for overseeing and executing payer enrollment activities for providers across our national behavioral health network. This role serves as a subject-matter expert in payer enrollment requirements and processes, while also providing day-to-day execution, quality oversight, and workflow coordination for enrollment specialists or contractors. The Lead partners closely with internal stakeholders and external payer representatives to ensure timely, accurate, and compliant provider enrollment.
What will you do?
Enrollment Operations & Execution
- Lead end-to-end payer enrollment and revalidation activities for behavioral health providers across commercial, Medicare, and Medicaid plans
- Ensure accurate and timely submission of initial enrollments, re-credentialing, and demographic updates
- Monitor enrollment timelines, identify risks or delays, and implement corrective actions to meet operational SLAs
- Serve as an escalation point for complex or stalled enrollment cases
Team Leadership & Quality Oversight
- Provide day-to-day guidance, training, and support to enrollment specialists and/or contractors
- Review enrollment submissions for accuracy, completeness, and compliance with payer and regulatory requirements
- Develop and maintain standardized workflows, checklists, and best practices
- Support onboarding and ongoing performance management of enrollment contractors
Payer & Stakeholder Collaboration
- Act as a primary point of contact with payer enrollment departments and credentialing vendors
- Build and maintain strong payer relationships to resolve issues and improve turnaround times
- Partner with internal teams including Credentialing, Provider Operations, Compliance, and Revenue Cycle to align enrollment activities with organizational goals
Reporting & Continuous Improvement
- Track and report enrollment metrics, volumes, turnaround times, and approval rates
- Identify process gaps and recommend operational improvements to increase efficiency and scalability
- Support audits, delegated credentialing requirements, and payer inquiries as needed
What will you NOT do?
- You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
- You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything.