Enrollment Counselor - Global Online Enrollment

Accountabilities:

• • Guide prospective adult and graduate students through the admissions and enrollment process using consultative counseling, relationship-building, and effective sales techniques.
  • Conduct frequent inbound and outbound phone calls and follow-up communications with prospective students and, when appropriate, their family members.
  • Understand prospective students' educational goals, needs, and circumstances and clearly communicate how available programs can support their objectives.
  • Explain program offerings, admissions requirements, educational pathways, and the value of pursuing online higher education.
  • Build trust with prospective students through personalized, responsive, and professional communication throughout the enrollment journey.
  • Achieve and exceed monthly enrollment goals by applying proven recruitment, tele-sales, and closing techniques.
  • Monitor enrollment activity and individual performance against established goals, proactively adjusting strategies to improve results.
  • Maintain accurate records of calls, emails, tasks, and prospect interactions within CRM and admissions systems.
  • Provide daily and weekly activity reporting to leadership, including recruiting and enrollment performance metrics.
  • Collaborate effectively with admissions, academic, and other university teams to support the enrollment, retention, and service of online adult and graduate students.
  • Contribute positively to a collaborative team environment while independently managing priorities, deadlines, and assigned prospects.
  • Represent the institution's educational mission and values professionally throughout interactions with prospective students.
  • Perform additional responsibilities and projects as assigned by leadership.

  Requirements:

  • At least two years of experience in college or university admissions, sales, public relations, corporate development, marketing, or a related field.
  • A bachelor's degree is preferred but not required.
  • Proven ability to achieve enrollment, sales, or other performance-based goals using structured and effective engagement techniques.
  • Previous inbound or outbound telesales, call center, admissions, or recruitment experience is preferred.
  • Excellent verbal and written communication skills, with the ability to communicate persuasively and build strong relationships over the phone.
  • Strong organizational and time-management abilities, with the capacity to manage multiple prospects, deadlines, and priorities simultaneously.
  • Demonstrated ability to work effectively both independently and as part of a collaborative team.
  • Comfortable working in a target-driven environment and using consultative selling and closing techniques.
  • Proficiency with Microsoft Windows, Outlook, Word, Excel, PowerPoint, and Project.
  • Familiarity with admissions software, CRM platforms, or contact management systems is preferred.
  • Ability to work the required schedule of 9:30 AM to 6:30 PM Mountain Time, plus a Saturday shift on a six-week rotation.
  • Comfortable working remotely while maintaining a high level of productivity, responsiveness, and engagement.
  • Must reside and work legally within the United States, as all work must be performed within the country.
  • Ability to remain focused while conducting phone conversations and computer-based work for extended periods, with occasional evening or weekend work as required.

  Benefits:

  • Starting pay of $22.28 per hour, with compensation determined based on qualifications, experience, internal equity, and organizational considerations.
  • Comprehensive healthcare benefits.
  • Tuition waiver program.
  • Generous paid time off.
  • Matching 403(b) retirement plan.
  • Additional employer-paid benefits and voluntary benefit options.
  • Full-time remote work opportunity.
  • Opportunity to support adult and graduate students in pursuing their educational and professional goals.
  • Collaborative team environment with opportunities to contribute to student enrollment, retention, and service initiatives.