Enrollment Coordinator

What You'll Do

• Make outbound calls to contact referred members of contracted clients to engage and educate members on the CKD program and its benefits.
• Effectively communicate how our services could benefit prospective patients, overcome patient objections, understand the elements of our value proposition, and adapt this to patients’ needs and concerns.
• Meet or exceed set goals, such as rate of enrollments/engagements, call volume, and documentation quality.
• Follow established company policies and procedures and apply acquired job skills to accomplish daily enrollment/ un-enrollment operations/processes.
• Determine eligibility for related plan members to ensure compliance, and obtain missing information for enrollment completion.

What You'll Need

• Must be able to work Monday - Friday 10:00AM to 6:30 PM Central Time.
• 2+ years of experience in patient support, customer service, call center, or sales
• Strong track record of meeting performance goals
• Excellent phone presence, including active listening and clear verbal communication
• Clear and concise written communication
• High school diploma or GED
• Positive, compassionate, and tenacious professional approach; must be able to handle multiple tasks in a fast-paced environment