Engineering Manager, Shared Services

About the role

The Engineering Manager, Shared Services will lead the platform team that the rest of Human Interest engineering builds on. Shared Services delivers common, reusable capabilities such as AI services, authentication, authorization, notifications, email, tokenization, frontend hosting and theming, and shared libraries that other engineering teams depend on. Our success is measured by the adoption of these capabilities across the org and by how durable, observable, and pleasant they are to use.

As the leader of Shared Services, you will set the direction of the team and define the ideal future state. You will partner with product managers, business managers, designers, and other cross-functional teams to identify and prioritize projects and initiatives that drive business growth and improvement.

This opportunity is ideal for an experienced engineering manager who is excited to lead a platform team and shape the foundations the rest of the company builds on. This role reports to a senior engineering manager within the Platform team.

What you get to do every day

• Utilize your leadership experience to build and develop a high-performing and engaged team while also promoting a safe environment for people to experiment, learn, and grow.
• Drive the team's adoption of AI-powered development tools to the leading edge.
• Set the vision for and guide the team towards creation of our AI platform.
• Ensure there is a clear shared vision for the Shared Services platform within the team, and a roadmap for how to get there.
• Leverage your engineering experience to mentor engineers to build quality software, and partner with Staff engineers on durable platform decisions.
• Work closely with your cross-functional teams — Product, TPM, Information Security, and consuming engineering teams.
• Ensure our shared services are delivered with high quality by monitoring and improving customer-perceived reliability, performance, and developer experience.
• Drive adoption of shared platform capabilities across HI engineering, partnering with consumer teams to onboard them and incorporate their feedback.