Engineering Manager, Observability, Monitoring, and Integrations (Monetization)

An overview of this role

As an Engineering Manager, Observability, Monitoring, and Integrations (Monetization), you'll manage a team focused on observability, reliability, and secure cross-system integrations across GitLab's Monetization area. This is a people-first management role where you'll hire and develop the team, guide technical direction, and help shape an AI-native approach to detecting anomalies and improving performance in business-critical workflows.

You'll work closely with product, design, sales, go-to-market, finance, information technology, and support engineering to turn business needs into reliable customer experiences. In your first year, you'll stand up the team, establish operating rhythms and incident response practices, and improve the reliability, availability, and data quality of fulfillment systems that directly affect revenue and the customer experience.

Some examples of our projects:

• Improving the reliability and availability of Fulfillment infrastructure and customer-facing buyer journeys
• Making foundational improvements to the architecture and data models of Fulfillment systems
• Delivering high-impact changes across pricing, billing, provisioning, subscriptions, and usage-related experiences

What you’ll do

• Architect end-to-end telemetry and observability across CustomersDot, Salesforce, and Zuora to enable real-time monitoring and faster issue resolution across purchasing and provisioning flows.
• Implement automated billing anomaly detection to identify event drops, abuse spikes, and transactional discrepancies that affect reconciliation and financial integrity.
• Define the integration strategy between customer-facing monetization services and enterprise applications, including Salesforce and Workato, with a focus on durable API contracts and reliable financial workflows.
• Drive an AI-native engineering approach that uses machine learning and AI-enabled tooling to surface anomalies, improve infrastructure operations, and inform delivery planning.
• Hire and grow a high-performing team, setting expectations for engineering excellence and continuous improvement.