Engineering Manager, Customer Studios

About the Role

We are looking for an engineering leader to work on Customer Studio, Hightouch’s second major product that provides a purpose-built no-code suite of features that enables anyone, regardless of their SQL experience, to activate data directly from their warehouse. The product has grown extremely quickly, now accounting for half of our revenue, and we’re continuing to invest aggressively in this area. There are still a ton of exciting projects and challenges ahead, which also gives this role the potential to have significant impact.

At Hightouch, our engineering leaders serve as both active technical voices and strong people managers. The key outcomes we are looking for from this role include:

• Product Development: Lead the team in roadmapping and executing successful development of significant features and products as required to drive the business forward. Uphold a high technical bar, while making pragmatic tradeoffs
• Pace: Through a combination of leadership and technical expertise, improve the pace of execution of the team
• Recruiting: Be responsible for growing the team, including identifying needs, deciding how to evaluate candidates, and ensuring we hire high impact team members
• Reliability: Against the uphill battle of high growth/scale, up-level the team on reliability, resulting in fewer incidents, catching our own issues before our customers do, and a strong incident management hygiene
• People: Foster growth of team members and ensure strong engagement and motivation

Some of the problems we’ll be working on include:

• Data Warehouse Performance: We’re consistently pushing the limits of what data warehouses can handle in terms of speed, performance, and interactivity. We explore optimizations generally (e.g. optimizing queries, storing pre-computed state), as well as investigate warehouse-specific improvements.
• Analytics and Experimentation: How can Hightouch help customers build segments and decide what data they want to sync? How can we facilitate experimentation to downstream tools, including tracking the performance of different audiences?
• Real-time Audience Syncing: Our users are always interested in faster syncing and fresher data. As warehouses become more real-time and adopt technologies like CDC, we’re excited to explore real-time audience computation and syncing.
• Generative AI: We’re continuously working on making the user experience of acting on data more seamless, and are optimistic generative