Engineering Manager, CRM Systems

About the role

The Engineering Manager, CRM Systems will lead our Salesforce team of administrators and developers. Human Interest uses Sales Cloud and Service Cloud and has recently invested in Agentforce. The team supports our Go-To-Market (GTM) organization across the customer lifecycle—from lead ingestion and opportunity management through closed-won, launch, and revenue-share payments. We also support our Customer Support & Operations (CS&O) organization, including standard operating procedures, customer communications, case creation, and case resolution.

The Salesforce ecosystem is rapidly evolving with AI. Development is being accelerated by AI coding tools such as Claude Code and Codex, while legacy, UI-based DevOps practices are giving way to automated CI/CD pipelines. Agentforce creates new opportunities to deploy intelligent agents that make individuals, teams, and organizations more productive.

We're looking for an engineering manager with both software engineering and Salesforce experience who is already embracing this new way of working. Together with your product counterpart, you will set the team's strategy and be accountable for timely, high-quality delivery. You will partner with leaders across GTM and CS&O to deeply understand their needs and shape a balanced roadmap that improves the customer experience, accelerates revenue growth, and increases operational efficiency.

This role sits within Human Interest's Technology organization and reports directly to the Vice President of Product & Engineering.

What you get to do every day

• Lead, hire, and develop a high-performing team of Salesforce administrators and developers operating at the leading edge of AI adoption.
• Partner with Product to establish a clear technical strategy, architecture, and roadmap for Human Interest's CRM systems.
• Deliver reliable, scalable solutions that support critical GTM and CS&O workflows across the customer lifecycle.
• Invest in platform, architecture, testing, observability, and CI/CD improvements that increase delivery speed and minimize production errors.
• Establish the processes the team needs to successfully develop, maintain, and support its solutions, including sprint planning, technical design reviews, and release management.