Engenheiro de Sustentação Sênior (Liderança)

Accountabilities:

• • Lead and develop junior analysts through guidance, feedback, knowledge sharing, and support for their professional growth.
  • Organize operational routines, priorities, and workflows to ensure reliable day-to-day production support.
  • Take ownership of critical production incidents, coordinating war rooms, driving resolution, and leading post-mortem activities to prevent recurrence.
  • Analyze and improve system performance, reliability, resilience, and overall production stability.
  • Identify and implement improvements to system architecture, operational processes, monitoring, and recovery mechanisms.
  • Automate monitoring, observability, incident-response, and failure-recovery routines to increase operational efficiency.
  • Partner with engineering teams to evolve systems and ensure that new solutions meet reliability and resilience requirements.
  • Define, monitor, and improve operational performance indicators, including SLAs and SLOs.
  • Act as a technical reference for the support team, helping less experienced professionals solve complex technical challenges.
  • Maintain clear communication with technical and business stakeholders, including direct interaction with customers through calls and support requests.
  • Participate in an on-call rotation to support high-availability production environments when required.

  Requirements:

  • Proven leadership profile, with experience or strong readiness to develop people, provide and receive constructive feedback, and raise delivery standards.
  • Strong communication skills, with the ability to explain technical topics clearly to both technical and non-technical audiences.
  • Demonstrated ability to manage incidents end-to-end, from diagnosis and resolution through post-mortem analysis and preventive actions.
  • Solid knowledge of software architecture and infrastructure, with the autonomy to make technical decisions under pressure.
  • Strong hands-on experience with TypeScript and JavaScript.
  • Advanced knowledge of SQL and relational databases, preferably PostgreSQL.
  • Experience with CI/CD, process automation, and APIs, including REST and GraphQL.
  • Familiarity with GCP or other cloud platforms.
  • Practical experience with observability, including monitoring, metrics, tracing, and logs.
  • Strong ownership, problem-solving ability, organization, and willingness to take initiative in ambiguous situations.
  • Experience in production support, command-center, or NOC environments is a plus.
  • Experience providing direct support to technical customers is desirable.
  • Experience with mobile technologies, particularly iOS or Android, is an additional advantage.

  Benefits:

  • Remote-first work model: work from anywhere in Brazil.
  • PJ (Pessoa Jurídica) engagement model.
  • Flash Card for flexible benefits.
  • Language classes to support professional and personal development.
  • TotalPass for wellness and fitness activities.
  • Opportunity to work in a highly autonomous and technically demanding environment.
  • Direct exposure to complex production systems, reliability challenges, and technology transformation initiatives.
  • Strong emphasis on continuous learning, ownership, collaboration, and technical excellence.