Engagement Manager (Professional Services Sales)

Accountabilities:

• • Own the professional services Statement of Work process end-to-end, including engagement scoping, SOW development, pricing, commercial positioning, and customer negotiations.
  • Scope complex enterprise deployments across both core platform services and AI Agent implementations, including conversational design, integrations, and outcome configuration.
  • Drive professional services attach rates and bookings across new business and expansion opportunities.
  • Partner closely with Sales to identify services opportunities, structure engagements, and incorporate professional services into broader customer deals.
  • Collaborate with Deal Desk and Product to move opportunities efficiently while maintaining commercially sound terms and protecting delivery margins.
  • Act as a trusted commercial partner to enterprise customers, clearly articulating the value, scope, pricing, and expected outcomes of professional services engagements.
  • Build and establish a repeatable professional services sales process, including standardized templates, scoping methodologies, pricing frameworks, and operating procedures.
  • Help transform an initially ad-hoc services-selling motion into a scalable, predictable, and revenue-generating function.
  • Contribute to the evolution of services offerings and commercial models based on customer needs, deployment complexity, and business opportunities.

  Requirements:

  • 4–10 years of experience in professional services, consulting, enterprise technology, or a related environment, including at least 2 years directly scoping and selling services engagements.
  • Proven experience in roles such as Professional Services Sales, Engagement Manager, Services Sales, or comparable customer-facing commercial positions.
  • Demonstrated track record of generating professional services attach, bookings, and revenue rather than simply managing administrative or contractual processes.
  • Strong technical fluency and the ability to understand and scope complex technology deployments; experience with conversational AI, contact-center AI, or related technologies is strongly preferred.
  • Experience developing Statements of Work, defining project scope, estimating effort, and translating technical requirements into commercially viable services engagements.
  • Strong pricing and negotiation skills, with the confidence to explain and defend professional services value directly with enterprise customers.
  • Ability to balance customer requirements, commercial objectives, delivery feasibility, and professional services margins.
  • Strong cross-functional collaboration skills, particularly when working with Sales, Deal Desk, Product, Engineering, and Professional Services teams.
  • Entrepreneurial mindset and comfort building processes from the ground up in an evolving environment.
  • Excellent communication, presentation, organization, and stakeholder-management skills.
  • Previous exposure to deal desk operations, commercial contracting, or enterprise technology agreements is a plus.

  Benefits:

  • Competitive, location-based compensation comprising base salary + variable compensation + equity.
  • Compensation tailored to experience, skills, location, and applicable local market requirements.
  • Comprehensive medical, dental, and vision coverage for you and your family.
  • Paid parental leave for all new parents welcoming a child.
  • Remote work setup budget to support a productive home office.
  • Monthly wellness and communication stipend.
  • 20 days of vacation to support a healthy work-life balance.
  • Opportunity to build and own a new professional services sales function with significant autonomy and visibility.
  • Exposure to enterprise customers and cutting-edge AI deployments.
  • A high-growth environment where strong performance and measurable impact are recognized and rewarded.