Engagement Manager

Accountabilities

• • Build and maintain trusted relationships with senior client stakeholders, including Directors, VPs, and C-suite executives, serving as the primary point of contact for strategic accounts.
  • Develop a deep understanding of client objectives, business challenges, technology environments, organizational priorities, and future requirements.
  • Own the overall health of strategic engagements, proactively identifying risks and developing plans to strengthen retention, satisfaction, and long-term account value.
  • Identify and pursue account-growth opportunities, including team extensions, new services, scope expansions, technology solutions, and renewals.
  • Translate client needs into actionable opportunities, Statements of Work (SOWs), commercial proposals, and scope discussions.
  • Maintain visibility into project milestones, SLAs, budgets, quality, risks, resource allocation, and overall delivery performance.
  • Partner with Project Managers and Technical Leads to resolve delivery challenges proactively and ensure commitments are met.
  • Review project and account health regularly, distinguishing genuine progress from emerging risks that require leadership intervention.
  • Monitor account-level financial performance, including margin, utilization, revenue, resource allocation, and budget health.
  • Support pricing discussions, contract renewals, scope negotiations, commercial adjustments, and the development of commercially viable and sustainable SOWs.
  • Balance client expectations and business objectives while protecting account profitability and long-term relationship value.
  • Lead QBRs, MBRs, governance meetings, executive reviews, and escalation discussions, communicating performance, outcomes, risks, and opportunities clearly.
  • Act as a trusted advisor to senior stakeholders and translate technical concepts across Cloud, DevOps, AI, and custom software into measurable business outcomes.
  • Build relationships beyond individual project teams to increase account penetration and identify opportunities across business units and stakeholders.

  Requirements

  • 10+ years of overall professional experience, with demonstrated progression through project delivery and leadership roles such as Project Manager, Senior Project Manager, Delivery Lead, Engagement Manager, or equivalent.
  • Proven ownership of technology project delivery, including milestones, budgets, quality, risks, SLAs, resources, and client outcomes.
  • Demonstrated success developing client relationships from transactional delivery partnerships into trusted-advisor relationships.
  • Strong experience identifying and supporting expansion opportunities, scope extensions, SOWs, new services, and contract renewals.
  • Experience managing relationships with senior client stakeholders at Director, VP, and C-suite levels.
  • Strong understanding of account financials, including margins, utilization, revenue, resource planning, and budget management.
  • Strong commercial mindset combined with a solid delivery-oriented background.
  • Excellent communication, presentation, negotiation, influencing, and stakeholder-management skills.
  • Ability to communicate effectively with both technical and non-technical audiences, including senior executives.
  • Strong strategic and analytical thinking, with the ability to identify emerging client needs and translate them into actionable opportunities.
  • Experience delivering Cloud, DevOps, AI, custom software, or other enterprise technology projects is a plus.
  • Familiarity with Salesforce or similar SaaS/professional-services environments is advantageous.
  • Experience negotiating MSAs, supporting contract renewals, and managing commercial discussions is a plus.
  • Experience establishing and leading QBR/MBR governance frameworks is beneficial.
  • Exposure to enterprise technology consulting and managed services engagements is preferred.

  Benefits

  • Full-time employment with a fully remote work arrangement in India.
  • Senior-level ownership of strategic client engagements and enterprise technology relationships.
  • Opportunity to work directly with senior executives and business leaders.
  • Exposure to Cloud, DevOps, AI, custom software, and other modern technology initiatives.
  • Opportunity to influence account strategy, commercial decisions, and long-term client growth.
  • Strong career-development potential toward broader account, delivery, and business leadership responsibilities.
  • Cross-functional collaboration with project managers, technical leaders, and business teams in a strategic consulting environment.