Engagement Manager - Application Managed Services

Accountabilities

• • Client Success & Relationship Management: Serve as the primary point of contact for clients, maintain strong long-term relationships, align engagement objectives with client needs, and proactively address concerns to support satisfaction and retention.
  • Client Communication: Lead recurring status meetings, performance reviews, strategic planning discussions, and other executive-level interactions while gathering feedback and identifying opportunities to improve services and expand relationships.
  • Engagement Delivery: Oversee client engagements from initiation through completion, ensuring projects are delivered on time, within scope, within budget, and according to agreed quality standards.
  • Project & Scope Management: Define objectives, timelines, deliverables, roles, and responsibilities; lead project kickoffs; monitor progress; and manage scope, schedule, and budget changes through established change-control processes.
  • Contract Management: Partner with sales, legal, and finance teams on contracts, statements of work, service agreements, and related client commitments while ensuring contractual and SLA obligations are fulfilled.
  • Financial Oversight: Monitor budgets, forecasts, invoicing, profitability, and financial risks, providing regular financial and engagement reporting to leadership and internal stakeholders.
  • Team Leadership: Lead cross-functional teams of project managers, consultants, and technical specialists, allocating resources, balancing workloads, resolving conflicts, and promoting strong client-focused performance.
  • People Development: Coach and mentor team members, provide performance feedback, support training and skill development, and contribute to position management and recruitment activities.
  • Operational Excellence: Encourage accountability, collaboration, innovation, and proactive problem-solving while monitoring KPIs such as client satisfaction, profitability, delivery performance, retention, account growth, and team engagement.

  Requirements

  • Education: Bachelor’s degree in Business Administration, Information Technology, or a related discipline; a Master’s degree is preferred.
  • Professional Experience: At least 5 years of experience in client engagement, project management, account management, professional services, consulting, or managed services.
  • Client Leadership: Demonstrated success managing complex client relationships and delivering large-scale projects or engagements.
  • Project Management: Strong knowledge of project management methodologies such as Agile, Scrum, or Waterfall, along with familiarity with tools such as Microsoft Project, Jira, or Trello.
  • Financial Acumen: Experience managing project budgets, forecasts, profitability, invoicing, and financial risk.
  • Contract Expertise: Experience managing contracts and negotiating statements of work and service agreements.
  • Communication: Exceptional communication, presentation, negotiation, and influencing skills, with the ability to engage effectively with clients, leadership, and cross-functional teams.
  • Leadership: Strong people-management capabilities and a proven ability to build high-performing, collaborative, and client-centric teams.
  • Organization: Ability to manage multiple engagements, competing priorities, deadlines, and changing client requirements effectively.
  • Problem Solving: Strong judgment and conflict-resolution skills, combined with a proactive approach to identifying risks and developing solutions.

  Benefits

  • Remote work: Full-time remote position within the United States.
  • Performance incentive: Salaried employees may be eligible for an annual performance bonus.
  • Additional perks: Additional benefits and perks may be available depending on the position and employment terms.
  • Career development: Opportunities to grow professionally within a consulting and managed services environment.
  • Collaborative culture: Work in a caring, inclusive, autonomous, and team-oriented environment that emphasizes accountability and innovation.
  • Meaningful impact: Contribute to healthcare transformation and projects designed to create measurable value for healthcare organizations.
  • Compensation: Compensation is determined based on factors including skills, experience, training, certifications, and organizational needs.