Email Marketing Specialist - Contract

The Opportunity

We are looking for an Email Marketing Specialist to join our team on a one-year contract basis, with strong potential to transition into a permanent full-time role based on performance and business growth. This is a fully remote position open to candidates anywhere in Canada, with an immediate start date negotiable based on the right candidate's availability.

This is a dual-function role that combines hands-on HTML email development with direct client relationship management. You will be the technical resource and the primary point of contact for an assigned portfolio of client accounts — building and maintaining their email campaigns while managing the day-to-day relationship and ensuring they get maximum value from the ReachStack platform.

Responsibilities

• Client Success
  • Serve as the primary point of contact for an assigned portfolio of client accounts, building strong relationships and maintaining high levels of satisfaction
  • Develop a thorough understanding of the ReachStack platform and each client's unique communication goals and strategy
  • Conduct regular check-ins to review campaign performance, address questions, and identify opportunities to improve client results
  • Proactively identify and resolve client concerns before they escalate, maintaining a high standard of responsiveness and follow-through
  • Support clients in making effective use of platform features through guidance and best practice recommendations
  • Collaborate with internal teams to relay client feedback and contribute to ongoing service improvements
  • Maintain accurate records of client interactions and account health using internal tools
• Email Development
  • Convert client creative designs into responsive HTML emails built for accuracy across platforms and email clients
  • Build and maintain landing pages and web forms
  • Create supporting digital assets including banners and social media materials
  • Test all email builds rigorously across platforms and clients using Email on Acid
  • Manage and implement changes for split testing in an agile development cycle
  • Edit content, debug code, and refine existing email templates as needed
  • Provide technical guidance and email best practice recommendations to support client expectations