Education Manager

About Doppel

Doppel is building the future of social engineering defense. Our AI-native platform uses agentic AI to protect executives, employees, customers, and brands from phishing, impersonation, fraud, and other AI-powered threats across digital channels. We help some of the world’s most recognized brands detect and dismantle attacker infrastructure while strengthening employee resilience through threat-informed training and simulation. By unifying Digital Risk Protection, Human Risk Management and Email Security, Doppel connects threats into a real-time intelligence graph to power faster disruption, smarter defense, and modern security awareness at scale.

Backed by leading investors including Andreessen Horowitz and Bessemer Venture Partners, and trusted by leading enterprises, Doppel is a rapidly growing Series C startup building the future of social engineering defense. Our team combines deep cybersecurity expertise, operational rigor, and startup velocity to solve some of the internet’s most urgent trust and safety challenges.

The Role

At Doppel, we focus on building a culture where people feel respected, supported, and trusted to do meaningful work. We value clarity, collaboration, and solving real problems for our customers and teammates.

We are looking for an Education Manager to build, manage, and scale learning programs that help employees and customers successfully adopt and realize value from Doppel's products. In this position, you will own the day-to-day development, maintenance, and delivery of educational content, learning experiences, documentation, and knowledge resources, ensuring learners have access to accurate, engaging, and effective resources as our products evolve.

What You Will Do

• Build and maintain learning paths, onboarding programs, certifications, assessments, AI simulations, role-play scenarios, and other educational experiences that accelerate ramp time, increase proficiency, improve readiness, and drive product adoption for employees and customers.
• Manage and optimize Doppel's educational content ecosystem, including product documentation, knowledge repositories, GTM Buddy spaces, learning platforms, and AI-powered learning experiences, ensuring learners can easily find, consume, and apply information to achieve successful outcomes.
• Partner closely with Product Managers, Customer Success, Solutions Engineering, Support, and subject matter experts to create, maintain, and govern educational content, documentation, and knowledge resources, establishing scalable processes that ensure content remains accurate, discoverable, and aligned with evolving products, customer needs, and business priorities.
• Manage certification programs and assessments, ensuring they accurately measure proficiency and support learner readiness as Doppel's products and best practices evolve.
• Leverage AI tools and emerging technologies to create, curate, maintain, and scale educational content and learner experiences efficiently.
• Track learner engagement, adoption, assessment results, and feedback to identify opportunities to improve onboarding effectiveness, product adoption, learner proficiency, and overall business impact.
• Support live training programs, workshops, and enablement initiatives as needed.

What We Are Looking For

• 5+ years of experience in customer education, enablement, instructional design, technical training, knowledge management, technical writing, or a related field.
• Demonstrated success building and scaling learning programs, certifications, documentation, knowledge resources, or educational content that improved learner proficiency, product adoption, onboarding effectiveness, or customer outcomes.
• Experience with AI tools and emerging technologies to create and scale educational content.