Ecommerce Client Partnership Manager
About the role
What We Do
C.A. Fortune is a national consumer-centric integrated commerce agency built to help brands win at retail. We deliver sales strategy, in-store execution, full-service marketing, and digital commerce through a single, fully integrated partner. Our capabilities span the full shelf: from getting brands on it, to getting them off it.
We’re passionate, energetic, and deeply motivated by one thing: helping brands win over customers and consumers. We bring together sales experts, marketers, e-commerce specialists, data analysts, and creatives. Different backgrounds, one mission.
Who We Are
C.A. Fortune is built on the belief that great people build great brands. We're a national consumer-centric integrated commerce agency. We show up every day to help brands of all sizes grow, compete, and lead. From emerging challengers to established market leaders, we bring the sales horsepower, marketing firepower, and integrated thinking to move the needle at retail.
The best brands are built by the best people. Come build with us.
Overview of the Role
- We are looking for an E-Commerce Client Partnership Manager who will manage a portfolio of C.A. Fortune clients on all day-to-day activities on Amazon.com, ensuring that they are set up for success and growth. This role will lead strategy sessions, business reviews, and operations meetings, as well as coordinate the flow of tasks among the various other e-commerce team members. They will have direct partnership management responsibilities owning the development and execution of digital shelf and merchandising strategies.
- Fully remote, but if local to Chicago, IL will observe a hybrid schedule (3 days in office).
- Salary range: $70,000 - $80,000 based on experience, qualification and skills.
- Travel required is less than 10% - i.e. industry trade shows, client national sales meetings, ECommerce Team meetings, and /or any other events.
- At C.A. we’re not looking for perfection, just people that want to commit to a us and grow their careers long-term. We are on a mission to build better brands that inspire healthier lifestyles for consumers and their families. If you’re looking for a sign to apply, here it is!
What You’ll do at C.A. Fortune
- Direct management of clients’ brands and portfolio with responsibility for:
- Ecommerce strategy development across the channel to ensure product availability, content, customer acquisition, and retention.
- Amazon digital shelf creation & optimization, assortment recommendations, pricing, merchandising, Amazon Advertising strategy & execution, 1P & 3P selling.
- Work with clients to identify, track, and report on KPIs.
- Help clients navigate relationships and meetings with Amazon Vendor Managers.
- Manage clients’ vendor and seller accounts, including catalog and content updates, merchandising, data accuracy, and submissions to Amazon support.
- Lead onboarding of new clients and new product launches in Vendor and Seller Central.
- Engage internal insights team to deliver client reporting and data needed to make key business decisions.
- Analyze client reporting and develop insights that lead to action to drive growth.
- Ongoing project management to drive client success.
- Tracking progress and coordinating client updates to ensure critical timelines are met.
- Identification of issues and troubleshooting solutions with Amazon support including operational issues that may cause delays in shipments.