eCom Operations Manager

Accountabilities

• • Own and continuously improve the company's day-to-day business operations, ensuring priorities, processes, and workflows run efficiently.
  • Build, document, implement, and optimize SOPs, operational workflows, and internal systems that support scalable growth.
  • Coordinate supply chain, logistics, and other critical eCommerce operational activities to maintain business continuity.
  • Identify operational bottlenecks, inefficiencies, and gaps, then develop and implement practical solutions.
  • Introduce greater organization, accountability, and structure across teams and operational processes.
  • Coordinate cross-functional initiatives and keep projects, priorities, and deliverables moving forward.
  • Support recruiting activities, including candidate coordination, interviewing, and team-growth initiatives.
  • Continuously evaluate and evolve operational processes to ensure they remain effective as the business grows.
  • Take ownership of operational challenges from identification through execution and resolution.

  Requirements

  • 3+ years of relevant operations management experience within a direct-to-consumer or eCommerce business.
  • Proven experience creating, implementing, documenting, and continuously improving SOPs and operational systems.
  • Strong organizational and project coordination skills, with the ability to manage multiple priorities and moving parts simultaneously.
  • Experience working in fast-paced, high-growth environments where processes and priorities evolve quickly.
  • Strong problem-solving abilities and a practical, solutions-oriented approach to operational challenges.
  • High degree of autonomy and comfort working with limited supervision or hand-holding.
  • Strong ownership mentality, with the ability to identify problems, take initiative, and drive solutions through execution.
  • Excellent communication and cross-functional collaboration skills.
  • Adaptability, attention to detail, and a continuous-improvement mindset.
  • Experience supporting hiring and team growth initiatives is an advantage.

  Benefits

  • Opportunity to take meaningful ownership within a fast-growing DTC health and wellness business.
  • High level of autonomy and visibility into business operations and growth.
  • Opportunity to build and improve systems, processes, and SOPs from the ground up.
  • Fast-paced, high-performance environment with a strong focus on execution and measurable impact.
  • Collaboration with a global team of operators across multiple functions.
  • Significant opportunity to influence how the organization scales and evolves.
  • Competitive compensation and benefits package, with specific details to be discussed during the hiring process.