E-Fulfillment Lead
About the role
Job Overview
The Lead role at ABC Legal serves as the entry-level management position, guiding individuals, small team, or project involving direct reports. Leads are responsible for ensuring their team members understand and meet their own objectives. This role requires the ability to manage day-to-day operations, manage employee timecards/scheduling, provide feedback, train employees, conduct and deliver employee reviews, and serve as a point of contact between staff and higher management. Leads may also participate in hiring process for their team and recommend disciplinary actions when necessary. The E-Fulfillment Lead supports the E-Fulfillment Team by resolving escalated issues and training new hires. This role assists the E-Fulfillment Manager with administrative tasks and team management as needed. The primary function of this role is acting as a problem solver and guide to their team.
Key Responsibilities
- Provide daily operational oversight, resolve day-to-day issues and escalate as appropriate
- Collect and share new information with team and improve their knowledge base by actively training members in new workflows
- Track daily team metrics in a spreadsheet and maintain spreadsheet functionality
- Assist E-fulfillment managers with assigning work, setting daily team goals, calculating KPIs, and lead daily team huddle.
Qualifications
- Strong problem-solving, organizational, and communication skills.
- Ability to lead and motivate teams in a fast-paced environment.
- Minimum 1 year in a leadership role preferred
- Experience and basic proficiency with Microsoft Office
- Typing speed of at least 50 to 60 wpm
- Detail-oriented and a quick learner
- Advanced knowledge of Skye, particularly related to E-Fulfillment
Benefits
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance