E-Commerce Operations Analyst

E-commerce Operations Analyst

Position Description

The E-commerce Operations Analyst is an entry-level position designed for recent graduates who are beginning their careers in technology and e-commerce. This role provides training and hands-on experience in supporting customers' onboarding, integrations, and operational processes. Analysts will work closely with Solution Architects, Support Engineers to learn how Pipe17 powers e-commerce operations. The goal is to prepare Analysts to grow into Solution Architect roles over time.

AI fluency: You’re using AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.

Key Responsibilities

• Assist Solution Architects during customer onboarding projects by preparing documentation, test cases, and system configurations.
• Support customers by answering basic operational or technical questions under supervision.
• Document workflows, settings, and troubleshooting steps in tools like Asana, Zendesk, and HubSpot.
• Learn how to configure and test integrations between e-commerce platforms (Shopify, Amazon, TikTok), ERPs (NetSuite, Acumatica), 3PLs, and marketplaces.
• Perform data validation checks (orders, inventory, shipments) to ensure integrations work correctly.
• Help monitor sync errors, escalations, and customer-reported issues.
• Work with SAs to track project tasks and deadlines.
• Escalate technical issues to Soluti