Dynamics 365 Customer Service Engineer/System Administrator

What you'll do:

• Provide Tier 2 support for Dynamics 365 end-users, including user access, troubleshooting, issue resolution, and escalation to Tier 3 support as necessary.
• Investigate and resolve complex issues related to Dynamics 365 applications, modules, and integrations.
• Develop and maintain documentation for support processes, procedures, and solutions.
• Stay up to date with the latest features, updates, and best practices related to Dynamics 365.

What we're looking for:

• Bachelor’s degree in computer science, information technology, or a related field plus 2 years of experience, 8 years of additional relevant experience may be substituted for education.
• Minimum of 2 years of experience in a Tier 2 support role, specifically focused on Dynamics 365.
• Strong understanding of Dynamics 365 Customer Service (CRM)
• Proficiency in troubleshooting and resolving Dynamics 365-related issues.
• Experience with Dynamics 365 configuration, customization, and integration.
• Excellent analytical and problem-solving skills.
• Experience with ITIL processes and practices and the ServiceNow service management tool
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Availability to provide work during core customer hours, 8 AM to 5 PM Eastern
• Candidate must be a U.S. citizen or permanent resident and able to attain a Tier 4 Public Trust clearance.
• Microsoft Dynamics 365 certification is preferred.
• Experience in a fast-paced, customer-oriented environment is preferred.

Nice to have:

• Microsoft Azure and Power Platform knowledge is advantageous.
• Experience with monitoring tools like Dynatrace and Application Insights is a plus.
• Strongly prefer those with prior experience supporting the Department of Veterans Affairs (VA) or other Government agency.

What’s in it for you?

• The opportunity to support high visibility federal missions in IT and healthcare
• A culture that values innovation, growth, collaboration, and quality
• Access to cutting-edge tools and technologies
• Comprehensive benefits for you and your family
• A career path that rewards ambition and performance