Dynamics 365 CRM Lead

Accountabilities

• • Act as the Dynamics 365 CRM Solution Lead and technical SME, providing direction and expertise across North American operations.
  • Lead end-to-end CRM initiatives from discovery and requirements gathering through design, implementation, go-live, and stabilization.
  • Coordinate project delivery activities to ensure initiatives remain aligned with agreed scope, timelines, budgets, and business objectives.
  • Partner with business and IT stakeholders to establish priorities, resolve issues, facilitate decisions, and maintain strong working relationships.
  • Define and document business requirements, process flows, system requirements, and future-state designs for sales operations, planning, and customer engagement.
  • Guide solution architecture decisions covering CRM customization, data models, integrations, and migration strategies.
  • Coordinate testing activities, including unit testing, integration testing, and user acceptance testing, ensuring solutions meet functional and business requirements.
  • Develop training materials, process documentation, and enablement resources to support successful adoption of CRM capabilities.
  • Establish and maintain governance practices that promote solution quality, scalability, consistency, and alignment with business needs.
  • Own ongoing platform operations by supporting users, prioritizing enhancement requests and issues, and identifying opportunities for automation and continuous improvement.
  • Develop and maintain CRM reporting capabilities that support business insights and feed analytics platforms such as Power BI.

  Requirements

  • Bachelor's degree or equivalent educational background in Information Technology or a related discipline.
  • At least 5 years of post-graduate experience configuring and supporting Microsoft Dynamics 365 CRM.
  • Demonstrated experience leading at least one Dynamics 365 CRM implementation, including project management and delivery responsibilities.
  • At least 2 years of experience developing CRM reporting outputs that integrate with Power BI or comparable analytics tools.
  • Practical knowledge of data migration concepts, including ETL/ELT processes, data transformation, and mapping.
  • Experience designing or supporting integrations between CRM and other enterprise systems through APIs and interfaces.
  • Strong understanding of CRM architecture, customization, data models, testing, and agile delivery methodologies.
  • Excellent communication and stakeholder management skills, with the ability to translate complex business requirements into practical system configurations.
  • Strong analytical, organizational, and problem-solving abilities, with the confidence to operate across both technical and business environments.
  • Ability to collaborate effectively with internal teams and external implementation consultants while maintaining ownership of platform outcomes.

  Benefits

  • Competitive base salary of $100,000–$140,000, paid in local currency, with the range varying by location.
  • Annual bonus opportunity in addition to base compensation.
  • Remote work flexibility with the position based in Canada or the United States.
  • Opportunity to take ownership of a newly established, business-critical Dynamics 365 CRM function across North America.
  • Exposure to strategic CRM transformation, solution architecture, integrations, analytics, automation, and enterprise technology initiatives.
  • Training and professional development opportunities designed to support continuous learning and career growth.
  • Flexible work options supporting work-life balance and employee well-being.
  • Opportunity to collaborate with cross-functional business, IT, and external consulting teams in a growing technology-driven industry.
  • Inclusive workplace committed to equal employment opportunities and diverse perspectives.