Dutch + English Customer Care Specialist (Remote - Bosnia and Herzegovina, Croatia, Serbia)

What You'll Be Doing

As a Customer Care Specialist on our team, you'll be the crucial link between the innovative, energy-saving technology and the customers who use it. You’ll support customers with general inquiries, billing and accounting issues, and app troubleshooting - using tools like Intercom and client’s internal backend system.

• Deliver world-class support via email, chat and phone - adapting to the friendly, helpful tone of voice.
• Empower customers by educating them about the products and services and resolving their issues proactively.
• Dig deep into problems, using your detail-oriented mindset to investigate and resolve complex queries.
• Keep learning, as smart home energy solutions evolve quickly and you'll need to stay current with product updates.
• Document everything—maintain accurate records of all customer interactions and feedback.
• Be the voice of the customer, sharing insights that can improve the products and service experience.
• Collaborate cross-functionally, working closely with other teams to improve processes and increase customer satisfaction.

What Makes You a Fantastic Fit

• Based in Bosnia and Herzegovina, Croatia or Serbia: This is a remote position, meaning you can work from the comfort of your home in any of those countries.
• Language skills: Fluent in Dutch (C1) and proficient in English (B2 or higher)—both written and spoken.
• Customer support experience: Minimum 1 year in a multichannel environment.
• Empathy & communication: You're compassionate, a great communicator, and can put yourself in others' shoes.
• Inquisitive, problem-solving mindset: Curious, analytical, and not afraid to explore multiple angles to find the best solution.
• Tech-savvy: You're comfortable using multiple software tools simultaneously, including different CRMs and ticketing systems. You master new tools with ease.
• Startup mentality: You understand that running an innovative, customer-driven product means embarking on a journey of constant change. You are willing to keep up with the learning and advance in your role every day.
• Interest in sustainability and tech: You care about moving the planet into a greener future through the power of smart home solutions.

What You Can Expect

• An employer that cares about your work experience
• An option to work from the comfort of home
• A stable and competitive income
• Additional vacation days based on tenure
• An opportunity to grow and develop in your career
• MultiSport membership option (due to availability, currently in Croatia only)
• A truly great team by your side with a transparent and open work culture