DSNP Licensed Healthcare Agent

Accountabilities

• • Handle inbound and outbound calls with prospective DSNP Medicare members, providing education, sales guidance, and enrollment assistance.
  • Explain Dual Special Needs Plan options clearly, including relevant Medicare and Medicaid benefits, eligibility requirements, and coverage considerations.
  • Guide prospective members through the enrollment process while maintaining accuracy, professionalism, empathy, and a service-first approach.
  • Build trust with individuals who may be navigating complex healthcare coverage decisions and provide a supportive, consultative experience.
  • Meet established performance expectations related to sales goals, conversion rates, call quality, productivity, and schedule adherence.
  • Maintain clear and timely communication with supervisors and team members regarding activities, questions, and performance.
  • Participate in required team meetings, coaching sessions, training, and continuing development throughout the season.
  • Work effectively across multiple software systems and maintain accurate information while handling customer interactions.
  • Adapt to changing priorities and maintain a consistent level of service during high-volume enrollment periods.

  Requirements

  • Active Health or Health & Life insurance license required.
  • At least 1 year of Medicare experience required, with familiarity with DSNP products strongly preferred.
  • Previous telesales or contact center experience is an advantage.
  • Strong verbal communication and active listening skills, with the ability to explain complex healthcare concepts in an accessible way.
  • Service-oriented mindset with the ability to build rapport, demonstrate empathy, and establish trust during customer conversations.
  • Comfortable working across multiple software platforms with solid basic computer and technology skills.
  • Ability to work independently in a remote environment while maintaining productivity, schedule adherence, and quality standards.
  • Willingness to work a production schedule that includes at least one weekend day per week during AEP.
  • Ability to complete required background screening.
  • Reliable home-office setup that meets the requirements for remote work.
  • Strong attention to detail, professionalism, adaptability, and ability to perform effectively in a seasonal, high-volume environment.

  Benefits

  • Base pay: $18.00 per hour.
  • Seasonal incentives: Opportunities to earn additional seasonal incentives based on applicable performance programs.
  • Paid training: Structured training provided to prepare you for the role.
  • AHIP certification: Certification costs covered.
  • Licensing support: Non-resident licenses and renewals covered where applicable.
  • Continuing education: Opportunities to earn continuing education credits.
  • Remote work: Fully work-from-home position.
  • Seasonal opportunity: Role runs through the Annual Enrollment Period (AEP) and Open Enrollment Period (OEP), with potential for extended opportunities for high-performing agents depending on client needs.
  • Career development: Exposure to Medicare, DSNP healthcare solutions, consultative sales, and customer support in a specialized environment.