Driver Operations Coordinator

Position Overview

The Driver Operations Coordinator supports the day-to-day execution of Airspace’s Driver Operations function. This role focuses on administrative workflows, driver support, onboarding coordination, performance case management, and payment issue resolution. This is an execution-focused role that partners closely with Driver Operations Managers to ensure drivers are supported, issues are resolved quickly, and processes are followed accurately and consistently.

Key Responsibilities

Driver Support & Case Management

• Serve as a primary support contact for drivers regarding general questions, issues, and requests
• Manage inbound driver cases related to performance concerns, compliance issues, and account status
• Track, document, and escalate driver performance cases following established processes
• Support corrective action and offboarding workflows as directed by Driver Ops leadership

Onboarding & Compliance Support

• Coordinate driver onboarding activities, including documentation collection and system setup
• Ensure driver records are complete, accurate, and compliant with program requirements
• Support training enrollment and completion tracking
• Assist with ongoing compliance checks and renewals

Payments & Administrative Operations

• Investigate and resolve driver pay issues