Disputes Senior Specialist

About the Team

At GOAT Group, the Disputes Team plays a critical role in saving the company's bottomline from avoidable dispute and chargeback losses while upholding the highest standards of integrity and efficiency.

In this role, you will:

• Handle escalated and complex dispute cases, providing support for the team.
• Investigate and resolve disputed transactions from credit/debit cardholders and online payment systems.
• Gather and analyze data to determine the appropriate course of action for disputes.
• Review queued transactions to identify fraudulent or legitimate activities.
• Collaborate on projects to improve processes and procedures within the Disputes Team.
• Communicate trends and best practices to peers and leadership regarding fraud and disputes.
• Ensure compliance with applicable laws and regulations throughout the dispute process.
• Continuously seek ways to increase speed, efficiency, and accuracy in operations.
• Maximize transaction reviews while minimizing errors and losses.
• Maintain a positive attitude and be flexible in adjusting responsibilities as needed, including working one weekend day per week.
• Flexibility in working hours as needed.