Dispatcher/Router Combo

Accountabilities:

• • Dispatch drivers to incoming service calls by considering customer requirements, driver locations, available loads, and operational priorities.
  • Optimize routes in collaboration with local sites and service teams to balance responsiveness, productivity, and cost efficiency.
  • Determine daily driver staffing needs and allocate resources effectively based on expected service demand.
  • Assign routes and service tickets to appropriate drivers throughout the day and prepare routing for the following day.
  • Monitor driver movements and route progress to ensure services are completed and identify potential issues before they impact customers.
  • Manage incoming calls and emails from customer service, sales, and operational teams, coordinating pickup and delivery requests across the assigned market.
  • Communicate with customers and internal teams when drivers are on-site to resolve pickup, delivery, or service-related issues.
  • Troubleshoot operational challenges and proactively address potential missed pickups, delays, or routing problems.
  • Coordinate same-day service recovery for missed pickups by adjusting routes and tracking field activity.
  • Maintain effective communication with drivers, route managers, mechanics, customer service representatives, sales teams, and other stakeholders.
  • Support continuous improvements to routing and dispatch processes while maintaining high standards of service and operational efficiency.

  Requirements:

  • High school diploma or GED equivalent.
  • At least 6 months of relevant work experience, preferably in an operations, dispatch, logistics, customer service, or similarly fast-paced environment.
  • Strong ability to communicate effectively with multiple teams and stakeholders.
  • Excellent organizational and multitasking skills, with the ability to prioritize competing requests under time pressure.
  • Strong problem-solving skills and the ability to make practical decisions in real time.
  • Customer-focused mindset with the ability to remain professional and positive when handling service issues.
  • Ability to work effectively as part of a team while maintaining accountability for individual responsibilities.
  • Comfortable working with computers, phones, routing systems, email, and other standard office technology.
  • Previous call-center or customer service experience is preferred.
  • Additional training or education in transportation, logistics, operations, or a related field is an advantage.
  • Must be legally able to live and work in Canada.
  • Ability and willingness to work varying shifts, including potential overtime and Saturday hours depending on operational requirements.
  • Willingness to travel occasionally, potentially up to 15%, to work directly with assigned operational sites.

  Benefits:

  • Salary: Expected base pay range of $55,000–$62,000 CAD per year, depending on experience, education, qualifications, certifications, and work location.
  • Medical, dental, and vision coverage.
  • Life insurance and short-term disability benefits.
  • Company stock purchase plan.
  • Employer matching contributions to an RRSP.
  • Paid vacation, holidays, and personal days.
  • Stable, year-round employment in an essential-services industry.
  • Opportunities for career growth, training, and advancement.
  • Access to modern equipment, technology, and operational tools.
  • Remote work environment for eligible employees.
  • A safety-focused and team-oriented workplace.
  • Opportunities to build a long-term career and develop new skills.