Dispatcher

<p></p>

<p><strong>About Offshore Launch:</strong></p>

<p>Offshore Launch is a business and growth operations firm helping home service owners scale their operations. </p>

<p>We design, build, and staff business and revenue operations so the shop runs on clear process, technology and data - so owners can work on the business instead of being trapped inside it. </p>

<p>We are a people-centered agency with a passion for leaving every employee and client in a better position than we found them.</p>

<p><strong>Why Join Offshore Launch?</strong></p>

<ul>

<li>Impact the growth and success of small and medium-sized businesses.</li>

<li>Work in a people-first, remote environment that values career growth.</li>

<li>Access comprehensive benefits that include HMO, PTO, transparent bonus, raise and career pathways - with an overall emphasis on teamwork, collaboration, and work/life balance.</li>

<li>Contribute to a culture that values partnership, service, and excellence.</li>

</ul>

<p><strong>Who We Serve</strong></p>

<p>We serve family-owned and owner-operated home service businesses (i.e. plumbing/hvac) on Housecall Pro, ServiceTitan, and comparable field service platforms. </p>

<p>We equip them with the operational infrastructure and talent to run day to day operations, so they can focus on field development, sales, and growth.</p>

<p><strong>Responsibilities:</strong></p>

<ul>

<li>Build and manage daily technician schedules and routing in House Call Pro or equivalent (ServiceTitan, Jobber).</li>

<li>Triage and assign incoming service calls by urgency, technician skill match, and location.</li>

<li>Monitor technician GPS/status in real time and adjust routing for delays, emergencies, or call-outs.</li>

<li>Communicate accurate ETAs to customers and proactively update them on schedule changes.</li>

<li>Handle same-day schedule conflicts and emergency/overflow dispatch.</li>

<li>Maintain accurate, up-to-date job board and hand off complete job details to technicians and CSR.</li>

<li>Escalate recurring scheduling bottlenecks to the PM/Office Manager.</li>

</ul>

<p><strong>KPIs / Performance Expectations: </strong></p>

<ul>

<li>Assign a technician to every booked job within 5 minutes</li>

<li>Get technicians to the job on time, at least 85% of the time</li>

<li>Keep same-day reschedules and cancellations caused by scheduling/routing issues under 2% </li>

<li>Correctly update job status and technician assignment in House Call Pro in real time — at least 95% of the time</li>

</ul>

<p><strong>Requirements: </strong></p>

<ul>

<li>2+ years of dispatching experience, ideally in plumbing, HVAC, electrical, or another home services trade.</li>

<li>Working knowledge of HouseCall Pro or a comparable FSM/scheduling platform (ServiceTitan, Jobber).</li>

<li>Excellent verbal and written English communication under time pressure.</li>

<li>Comfortable managing high call/message volume and rapid re-prioritization.</li>

</ul>

<p><strong>Requirements (Nice to have): </strong></p>

<ul>

<li>Familiarity with GPS/fleet tracking tools.</li>

<li>Basic plumbing terminology knowledge to correctly triage job type and urgency.</li>

</ul>

<p><strong><span class="notion-enable-hover" data-token-index="0">Compensation & Benefits (to be provided by Offshore Launch):</span></strong></p>

<ul>

<li>Up to $1450/mo depending on experience</li>

<li>Guaranteed annual bonus of one month's salary </li>

<li>Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores</li>

<li>Comprehensive health benefits, including dependents: health, life, vision and dental insurance. </li>

<li>16 days PTO</li>

</ul>

<p> </p>

<p><strong>Note:</strong></p>

<p>The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.</p>

<p>Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.</p>

<p> </p>

<p> </p>

<p> </p>