Director, Trade Operations

About the Role

The Director of Trade Operations reports to the Vice President of Trade Relations and is responsible for supporting all trade operation activities. This function is critical to effective operations of the group and the achievement of sales and margin targets. Works closely with Market Access and Strategic Accounts, Legal, Supply Chain, Finance, Sales, Marketing and Customer Service. The Director, Trade Operations, will provide the Vice President of Trade Relations with account-level analytics & insights, operational support, and representation of the Trade Department with key cross-functional business partners.

Key Responsibilities

Responsible for directing customer order flow, performing inventory analytics, and providing customer service support to wholesalers. Responsible for working with multiple vendors and assessing data to inform organization of trade-related activities and provide actionable updates to senior management. The individual reports to the Vice President of Trade Relations and will collaborate on industry communication, customer interaction, and forecasting, and will also collaborate with the Sales, Market Access and IDN account teams to provide the support needed for commercial operations.

Job Duties & Responsibilities

• Coordinate with external supply chain to the management of product shipment logistics, inventory levels, and other related outbound activity issues relating to distribution; act as the point person with the buyers and customer service; drive effective operations with wholesaler stocking, identifying areas of opportunities and efficiencies; provide smooth logistics, positive customer experience and effective issue resolution
• Direct the management of systems and tools such as daily management and review of 867/852 data