Director, Strategic Account Management

What You Will Do:

• Directly manage three RVPs, each leading their own team of Strategic Account Managers. Set the performance bar, build the coaching culture, and develop your leaders into the next generation of senior talent at ZoomInfo.
• Oversee the development and maintenance of strategic customer relationships, with a focus on driving retention, renewals, and identifying upselling opportunities through team execution.
• Create and execute comprehensive account plans to drive consistent growth and align with company objectives.
• Deliver accurate sales forecasting and pipeline management while collaborating with cross-functional teams such as marketing, product, and customer success.
• Manage complex internal processes involving legal, product support, and engineering to ensure seamless account management.
• Foster strong executive relationships across diverse business functions (CIO, CTO, CMO, etc.).
• Develop and implement enablement programs to enhance the team's performance and ensure consistent delivery of growth targets.
• Actively leverage AI tools in your day-to-day leadership workflow — from account intelligence and pipeline analysis to executive communication, enablement development, and strategic planning. Model AI fluency for your RVPs and set the expectation that your organization operates at the frontier of what modern GTM leadership looks like.

What You Bring:

• 7+ years of enterprise sales or account management leadership, including meaningful second-line experience managing RVPs or equivalent senior leaders
• Demonstrated success owning and growing a large-scale revenue organization ($100M+ preferred), with full accountability for retention, expansion, and forecast accuracy
• Track record of developing strong leaders — RVPs and managers who have grown under your leadership and delivered consistent results
• Deep familiarity with complex enterprise account management: multi-stakeholder relationships, executive alignment strategies, renewal and expansion cycles at seven-figure scale
• Fluency with AI tools in a professional context — you actively use AI to work smarter, move faster, and make better decisions, and you can speak credibly about how your teams should do the same
• Strong executive presence with the ability to engage at the CXO level both internally and externally
• Analytical rigor — you use data to drive territory strategy, account prioritization, and organizational performance decisions
• Excellent communication skills across all levels