Director, Service Delivery

WHAT YOU'LL DO

The Director, Service Delivery works directly with clients to understand their goals and ensure bswift solutions align to meet and exceed those needs. This role owns a book of business representing approximately $5,000,000 to $8,000,000+ in annualized recurring revenue (ARR) and leads a team of bswifters responsible for delivering outstanding service experiences that create and sustain raving fans of bswift.

This role balances strategic client leadership, operational excellence, and people management, while partnering cross-functionally to deliver consistent, high-quality service outcomes.

WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions)

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Client Relationship & Portfolio Ownership

• Own a book of business representing $5,000,000 to $8,000,000+ in annualized recurring revenue (ARR).
• Directly manage client relationships, ensuring delivery quality, timeliness, and overall client satisfaction.
• Own client project plans, governance structures, and stewardship activities.
• Organize and lead regular client meetings to ensure excellent customer service and alignment on goals.
• Maintain contractual compliance and manage client financials, including renewals and revenue stewardship.
• Stay current on bswift products, services, and enhancements to effectively advise clients.

People Leadership & Team Development

• Directly manage, coach, and develop a team of service delivery professionals.
• Hire, develop, and retain team members who reflect bswift's core values of Pursue Excellence, Embrace Accountability, Deliver Superior Service, and Be a Great Place to Work.