Director, Sales, CX Americas

About the Role

The Director, Sales, CX Americas, Commercial, leads the Commercial and Enterprise strategic account motion by partnering with and enabling Named Account Managers to meet and exceed enterprise growth objectives. This role is responsible for driving revenue acceleration, deal quality, and execution rigor across named enterprise accounts by providing senior-level deal leadership, forecasting discipline, and strategic guidance.

Key Responsibilities

• Support Senior Vice President of Sales by achieving or exceeding enterprise revenue and growth targets through Named AE-led accounts
• Enable and coach Strategic Account Managers on complex enterprise deal strategy, account planning, and executive engagement
• Partner with SAMs on large, high-impact opportunities including pricing strategy, negotiations, and deal closure
• Provide executive-level support for strategic customer engagements, escalations, and renewals
• Drive sales forecasting accuracy and pipeline rigor across strategic accounts
• Increase pipeline and expansion opportunities