Director, Resource Management (Creative)
About the role
WHY DEPT®?
We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.
We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.
At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.
THE ROLE
The Director, Resource Management at DEPT® plays a critical role in driving the operational health of our resourcing model across one of our biggest hyper-growth accounts in the Americas. This role is responsible for translating business targets and revenue forecasts into actionable headcount and staffing plans—ensuring the right people are staffed to the right work at the right time.
The Director serves as a key operational partner to Delivery, Craft, and Finance teams. They own regional utilization metrics for their focus area, ensure day-to-day staffing operations run efficiently, and elevate resourcing data fidelity, tooling standards, and forecast reporting.
This is a player/coach role that will start as an independent contributor. As the team scales this role will oversee 1-2+ Resource Managers. The ideal candidate is highly analytical, detail-oriented, and thrives in environments that require collaboration, change management, and strategic problem-solving.
WHAT YOU’LL DO
- Capacity Planning & Forecasting
- Translate revenue and delivery forecasts into headcount plans and staffing strategies
- Monitor supply and demand across teams to proactively identify overages, shortages, and burnout risks
- Partner with Talent Acquisition to advise on hiring priorities and near-/offshore planning
- Recommend freelance or cross-region support based on forecasted needs
- Utilization & Operational Reporting
- Own utilization targets and reporting for a defined region, discipline, or client segment
- Track and report RM KPIs weekly/monthly; surface patterns and anomalies to leadership
- Maintain headcount rosters, freelance usage reports, and staffing trackers
- Identify gaps or inefficiencies in tools or workflows and propose improvements
- Staffing Strategy & Conflict Resolution
- Lead casting conversations with Delivery, Creative, Media, and Experience teams
- Resolve priority or conflict escalations across projects, disciplines, and managers
- Ensure optimal coverage across live and upcoming work while protecting team health
- Promote fair, equitable staffing across the portfolio and recommend rotation opportunities
- People Leadership & Collaboration
- Manage 1–2 Resource Managers or Sr. Managers; provide coaching, performance feedback, and development
- Collaborate with Delivery, Finance, Client Services, and People teams to align on headcount and margin optimization
- Contribute to the evolution of resourcing processes, workflows, and craft rituals
- Be a credible advisor to VPs and Group Directors; participate in key planning and operations forums
WHAT YOU BRING
- 6–9 years of experience in resource management, project operations, or production management within a digital agency or consulting environment
- Proven ability to build staffing plans, assess pipeline vs. capacity, and guide delivery teams on fulfillment strategies specifically within creative teams