Director, Renewal Management
About the role
A quick snapshot….
The Director of Renewals leads the global renewals organization responsible for driving customer retention, recurring revenue growth, and a seamless renewal experience for customers across all segments. This role owns the end-to-end renewal lifecycle, leads a globally distributed team, and partners cross-functionally to ensure operational excellence, forecast accuracy, and customer value realization.
Why it’s a big deal….
Renewals are a primary driver of predictable revenue, customer retention, and long‑term company growth. This role sits squarely at the intersection of revenue, customer experience, and operational execution—and has a direct impact on gross and net retention, expansion ACV, and forecast accuracy.
As Director of Renewal Management, you will own and scale a global, high‑volume renewal motion for customers, where efficiency, precision, and consistency are critical. You’ll lead a globally distributed organization, define the operating model, and build the processes, analytics, and automation needed to deliver 100% on‑time renewals at scale.
This role is highly visible and deeply cross‑functional, partnering closely with Sales, Customer Success, Finance, Legal, Deal Desk, Product, and Operations. Success here means improving renewal predictability, reducing churn and risk, driving expansion opportunities, and elevating the customer experience—while enabling the broader go‑to‑market organization to operate more effectively.
Simply put, this role directly protects and grows recurring revenue while laying the foundation for a scalable, world‑class renewals engine.
Are you the person we’re looking for?
Strategic Leadership
- Define and execute a global renewals strategy aligned to company retention, revenue, and customer experience goals for the customer base below $100,000 ACV.
- Build scalable renewal processes that improve efficiency, predictability, and renewal velocity while reducing churn risk.
- Lead quarterly planning, renewal calendar execution, and long-term strategic initiatives.
Team & Performance Management
- Lead, mentor, and develop a high-performing global renewals organization for our renewals offshore team.
- Establish clear KPIs and performance metrics to drive accountability and results.