Director, Provider Enablement and Success
About the role
About the Role
The Director, Provider Enablement is a newly created leadership role responsible for overseeing Acumen Support and Training functions and advancing the operational maturity of the provider enablement organization. Reporting to the VP, Provider Operations & Strategy, this leader will ensure provider customers are successfully onboarded, trained, supported, and enabled to maximize value from Interwell Acumen, the leading nephrology-specific Epic Connect EHR. This role owns the strategy and execution of support, training, customer communications, and self-service programs, while driving operational excellence, customer adoption, performance metrics, and continuous improvement. Working closely with Product, Implementations, Account Management, and Epic Applications teams, the Director will translate customer feedback into scalable solutions that enhance the customer experience and improve outcomes.
Who You Are
If you're someone who enjoys creating structure, building scalable customer programs, partnering closely with product teams, and driving measurable customer outcomes within a healthcare technology environment, this is a role with a lot of visibility, influence, and opportunity to shape the future state of the function.
What You'll Do
Provider Enablement Strategy & Operations
- Lead Customer Support, Learning, and Enablement Operations to deliver effective support, training, communications, and self-service resources across the customer lifecycle.
- Set operational goals, priorities, service standards, and success metrics aligned to customer outcomes and organizational objectives.