Director, Program Management (Commercial)

About the Role

This Director, Program Management role exists to enable strong decision-making, align strategic intent to executable priorities, and ensure the business is investing its time, talent, and capital where it matters most. Operating at an enterprise level, the Director partners closely with senior Commercial and Marketing leaders to shape portfolio direction, guide investment and sequencing decisions, and provide transparency into progress, risks, and trade-offs.

Rather than managing day-to-day execution, this role leads through Business Portfolio Managers and Project Managers, setting direction, reinforcing discipline, and intervening when scale, risk, or complexity require senior leadership. This is an opportunity for a strategic PMO leader who thrives at the intersection of business strategy and execution enablement—someone motivated by building trust, enabling outcomes, and scaling impact through others.

Key Responsibilities

Portfolio Strategy, Alignment & Outcomes

• Own accountability for the overall health and outcomes of the Commercial portfolio, ensuring work is aligned to enterprise strategy, prioritized against capacity, and sequenced intentionally
• Partner with senior Commercial and Marketing leaders to shape portfolio strategy, investment guardrails, and prioritization principles
• Guide portfolio-level trade-off decisions related to funding, timing, scope, and resourcing to maximize business impact
• Maintain an enterprise perspective on Commercial initiatives, anticipating impacts across Product, Engineering, Operations, Compliance, and Customer Experience

Governance & Decision Enablement

• Establish and lead portfolio governance structures that provide leaders with clarity, transparency, and confidence in decision-making
• Lead portfolio-level forums to drive alignment, resolve conflicts, and address cross-initiative dependencies
• Serve as the escalation point for material portfolio risks, delivery confidence concerns, or systemic constraints
• Ensure executive communications focus on insights, implications, and decisions, not activity-level reporting

Leadership Through Business Portfolio Managers and Program Managers

• Lead and develop Business Portfolio Managers by setting clear expectations for portfolio discipline, business partnership, and outcomes
• Empower Business Portfolio Managers to own day-to-day portfolio operations, including roadmap management, governance execution, and delivery health
• Review portfolio performance at a strategic level, intervening selectively to unblock challenges

Benefits

• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with company match
• Pre-tax spending accounts including health care FSA and commuter savings
• Flexible paid time off
• Professional development reimbursement and ongoing skills training opportunities
• Employee resource groups
• Swag, ticket giveaways, and more