Director, Professional Services

What your impact will be…

EDB is hiring a Director, Professional Services to manage and grow its Professional Services business in the Americas and US Public Sector. The Director will be responsible for all aspects of the services business, with a focus on helping the EDB Sales team grow our software subscription revenue by delivering services-related revenue that enhance customer adoption and drive customer satisfaction. This individual will manage a growing team of Consultants, Solution Architects, and Project Managers. He/she will also be responsible for working with services partners to create a flexible and cost effective delivery network.

Responsibilities

The Professional Services Director contributes to and executes the EDB Customer Experience (CX) strategic vision ensuring successful implementation, adoption, and expansion of Customers by partnering closely with EDB Sales, and driving the solutioning of CX services during the presales phase, ensuring proactive resource management that aligns with forecast and anticipated business growth, alignment with Customer goals and expectations to ensure excellence in Customer delivery, and managing operational success metrics for EDB’s Professional Services team. Reporting to the Global Vice President of Professional Services within the Customer Experience Team, the leader is responsible for developing strategies and approaches to position professional services capabilities with the EDB Sales teams and to deliver best-in-class services to help customers accelerate their Postgres and Data and AI journey. The Professional Services Director works to build and scale a services business, in a bold, fast-moving, transparent and values-led organization to ensure successful delivery of services that meet or exceed Customer expectations, contribute to Customer satisfaction and retention, and drive business growth. Detailed responsibilities include the following:

• Lead and drive the proactive positioning of CX services offerings and solutions in partnership with EDB Sales during sales cycles, ensuring that the CX solution aligns with Customer needs and expectations.
• Through the delivery of CX services, support our customers in achieving their desired outcomes with EDB products and services leading to positive growth in GRR and NRR.
• As needed, collaborate and leverage EDB PS to scope the technical specifications of a solution delivery, develop professional services proposals, price professional services solutions, and write polished