Director, Product Operations

About this role:

The Director of Product Operations is a critical leadership role at the intersection of product strategy and operational excellence. You will serve as the connective tissue across Samsara’s Product, Engineering, Design, and Go-to-Market teams — ensuring that our product development engine runs with clarity, speed, and discipline. This is a high-impact, high-visibility position with broad responsibility for how the product organization operates, plans, and executes.

This is a remote position open to candidates in the U.S. Relocation assistance will not be provided for this role.

In this role, you will:

• Own and evolve the product operating model, including annual planning, quarterly product reviews, and weekly/monthly product leadership cadences to keep teams aligned and moving fast
• Drive cross-functional accountability between Product, Engineering, Design, Data Science, and GTM teams by facilitating structured communication, decision-making forums, and program tracking
• Lead and develop a team of Product Operations managers, setting a high bar for operational excellence across the organization
• Build and maintain a robust Product Insights capability — synthesizing customer feedback, usage data, market signals, and competitive intelligence to inform product strategy and prioritization
• Partner with the Product & Engineering leaders to develop and track KPIs and success metrics across the product portfolio, driving accountability and visibility into progress
• Design and implement scalable processes for product launches, feature rollouts, and go-to-market coordination, ensuring smooth handoffs between product and commercial teams
• Identify and eliminate operational bottlenecks that slow product velocity; proactively improve how the team works, not just what it ships
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high performing team

Minimum requirements for the role:

• 10+ years of experience in product management, product operations, program management, or a closely related field
• 5+ years in a product operations, chief of staff, or senior pro