Director - Product Operations

Accountabilities

• • Own the Product Operations strategy, operating model, planning frameworks, and organizational rhythms that enable Product and R&D teams to operate effectively.
  • Design and lead end-to-end planning cycles, including annual goal setting, quarterly planning, capacity reviews, and ongoing operating cadences, aligning Product, R&D, and Go-to-Market priorities.
  • Anticipate organizational, delivery, and capability risks, develop proactive interventions, and provide strategic recommendations to senior product leadership.
  • Own the product toolchain strategy, including planning, intake, and roadmapping platforms, while establishing governance, data standards, transition plans, and adoption practices.
  • Champion AI-powered workflows that improve product planning, documentation, decision-making, and execution.
  • Transform complex operational data into clear executive-level insights and establish metrics that measure Product Operations maturity, delivery effectiveness, capacity, and organizational health.
  • Support financial planning and budget operations by providing accurate operational inputs to guide investment and resource allocation decisions.
  • Lead continuous improvement and structured change management across planning, intake, delivery, reporting, and enablement processes.
  • Establish scalable product management practices through onboarding, enablement programs, capability-building initiatives, playbooks, templates, decision frameworks, and process documentation.
  • Lead and develop a cross-functional Product Operations team, fostering accountability, capability growth, and operational excellence.
  • Serve as a senior operational partner to Product, Engineering, Design, GTM, and Finance leaders, facilitating executive forums and proactively driving alignment.
  • Identify opportunities to improve organizational effectiveness and ensure new tools, processes, and ways of working deliver measurable adoption and impact.

  Requirements

  • Deep, progressive experience in Product Operations, Technical Program Management, or a closely related discipline within a B2B SaaS or software environment, ideally at Senior Manager or Director level.
  • Demonstrated experience designing, building, and scaling Product Operations functions and operating models rather than simply managing established processes.
  • Proven leadership experience, including direct people management, mentoring, capability building, and developing high-performing teams.
  • Strong expertise in product planning frameworks, operating models, modern product tooling, governance, and organizational data standards.
  • Executive-level communication and presentation skills, with the ability to turn complex operational information into concise, compelling recommendations and narratives.
  • Exceptional cross-functional influence and stakeholder management skills, with the ability to align Product, R&D, Engineering, Design, GTM, and Finance without relying solely on formal authority.
  • Strong systems thinking and strategic judgment, with the ability to create scalable frameworks that improve execution without unnecessarily adding complexity.
  • Demonstrated change management experience, particularly in driving adoption of new processes, tools, and operating practices across large or distributed organizations.
  • Strong hands-on familiarity with AI tools and AI-enabled workflows, including experience embedding AI into product planning, documentation, or operational processes.
  • Excellent analytical, problem-solving, organizational, and decision-making skills.
  • Experience in cybersecurity, email security, enterprise SaaS, organizational design, Go-to-Market coordination, product launches, or company-level operating models is an advantage.
  • Professional credentials such as CSPO, PMP, Lean Six Sigma, or an MBA are considered advantageous.

  Benefits

  • Base salary range of CAD $140,000–$210,000, depending on role scope, location, qualifications, experience, and skills.
  • Eligibility for incentive compensation and additional benefits in accordance with applicable policies and regulations.
  • Fully remote work arrangement within Canada.
  • Opportunity to lead and shape a growing Product Operations function with significant organizational visibility and impact.
  • Leadership and professional development opportunities through exposure to senior executives and multiple business functions.
  • Opportunity to work with modern product technology, AI-enabled workflows, and scalable operating models.
  • Inclusive and collaborative environment that values diverse perspectives, backgrounds, and experiences.
  • Equal employment opportunities and consideration regardless of protected characteristics.
  • Applicable employment offers may be subject to background checks conducted in accordance with local law.