Director, Product Management (PrintOps)

Accountabilities

• • Own the full product lifecycle for an established and technically complex product area, from discovery and strategy through prioritization, development, delivery, and continuous improvement.

  • Develop and maintain a clear understanding of how the product operates, including historical decisions, technical dependencies, customer workflows, workarounds, and areas of undocumented complexity.

  • Define and maintain a transparent product roadmap where each initiative has a clear rationale, ownership, expected outcome, and strategic alignment.

  • Evaluate signals from support requests, sales opportunities, customer feedback, market developments, and other sources to determine which issues require product action.

  • Engage directly with enterprise customers through discovery conversations, pilots, advisory relationships, and challenging prioritization discussions.

  • Make informed product decisions that balance customer commitments, technical constraints, business priorities, and opportunities in new markets.

  • Translate product strategy and customer needs into clear requirements, epics, specifications, and actionable work that Engineering teams can build and validate.

  • Work closely with Engineering to evaluate technical tradeoffs, clarify requirements, resolve ambiguity, and maintain momentum without relying on unnecessarily complex specifications.

  • Coordinate with Sales, Support, Customer Success, Services, Marketing, and other stakeholders to ensure teams understand product changes, strategic decisions, and the reasoning behind them.

  • Help guide the product's expansion into two new markets while maintaining a strong experience for the existing customer base.

  • Use AI tools as an integrated part of product work, including discovery, research, synthesis, competitive analysis, documentation, and drafting product requirements.

  • Continuously assess product performance, customer feedback, market opportunities, and delivery outcomes to refine priorities and improve product clarity and usability.

  Requirements

  • Significant product management experience owning a mature, complex product with an established customer base, rather than exclusively working on greenfield products.

  • Demonstrated experience managing products with technical complexity, historical dependencies, customer-specific configurations, or undocumented workflows.

  • Strong track record of working directly with enterprise customers through discovery calls, pilots, advisory relationships, feedback sessions, and complex product discussions.

  • Experience translating ambiguous customer or market needs into clear product requirements and actionable development work.

  • Strong ability to collaborate directly with Engineering and understand technical constraints, dependencies, implementation considerations, and product tradeoffs.

  • Proven experience simplifying complex products, processes, or experiences and making them easier for customers and internal teams to understand and use.

  • Strong product strategy and roadmap management skills, with the ability to prioritize competing demands based on customer value, business impact, technical feasibility, and strategic objectives.

  • Ability to make thoughtful decisions with incomplete information while continuing to investigate and validate assumptions.

  • Excellent communication and stakeholder-management skills, with the ability to explain product decisions clearly across technical and non-technical teams.

  • Comfortable having difficult customer conversations, including setting expectations and explaining when requested functionality does not align with product direction.

  • Highly autonomous and capable of taking ownership without relying on an established team or extensive organizational structure.

  • Strong analytical, investigative, and problem-solving skills, with a natural curiosity for understanding how complex systems work.

  • Practical experience using AI tools for product discovery, synthesis, competitive research, documentation, epic development, and other product-management workflows.

  • Comfortable operating in a fast-moving environment where priorities evolve and product decisions need to be made without perfect information.

  • Must currently reside in the United States and be authorized to work in the U.S. without requiring sponsorship.

  Benefits

  • Base salary of $145,000–$150,000, plus bonus eligibility.

  • Fully remote position for candidates based in the United States.

  • Medical and dental coverage.

  • 401(k) retirement plan.

  • Flexible working hours.

  • Paid time off (PTO).

  • Opportunity to work on an established product with significant opportunities for market expansion.

  • High degree of autonomy and ownership over product strategy, roadmap, customer discovery, and execution.

  • Direct exposure to enterprise customers and cross-functional teams across Engineering, Sales, Support, Customer Success, Services, and Marketing.

  • Opportunity to work at the intersection of product management, enterprise technology, customer experience, and AI-enabled workflows.

  • Collaborative environment focused on innovation, professional development, and meaningful product impact.

  • Recognition as a benefits-focused employer and a top workplace.

  • Inclusive workplace committed to equal employment opportunity and a diverse workforce.