Director, People Operations

About the Role

Miva is looking for a Director, People Operations to lead the full human resources function. This is a hands-on, strategic individual contributor role responsible for partnering closely with the executive team and Business Unit Leaders to design and execute people programs that strengthen culture, drive business performance, and deliver an unbeatable employee experience across the entire employee life cycle for approximately 100 employees.

Miva is a fully remote company with employees distributed across the country. This role requires someone who knows how to build culture, connection, and operational excellence in a virtual-first environment. This is an individual contributor role with no direct reports; however, you will provide oversight and direction to a part-time Recruiter consultant who supports talent acquisition activities.

The ideal candidate is equally comfortable setting long-term people strategy and rolling up their sleeves to process payroll, resolve employee questions, and administer benefits. You will thrive on wearing many hats, move fluidly between strategic and tactical work, and operate with a high degree of independence, ownership, and discretion.

Strategic Responsibilities

• Serve as a trusted advisor to the CEO, President, and executive team on workforce planning, organizational design, leadership development, and talent strategy
• Steward and evolve Miva's culture; lead programs that reinforce engagement, belonging, and the overall employee experience in a fully remote, geographically distributed workforce
• Own total rewards strategy, including compensation philosophy, market benchmarking, benefits design, and 401(k) plan oversight
• Oversee full-cycle recruiting strategy for all positions across the organization
• Lead diversity, equity, and inclusion strategy and related programs
• Define and report on key people metrics (headcount, retention, engagement, time-to-hire, compensation positioning, etc.); deliver data-driven recommendations to leadership
• Use HR systems and tools (HRIS, ATS, performance, payroll, benefits) to ensure programs run efficiently
• Identify, evaluate, and implement opportunities to leverage AI and emerging technologies to optimize HR workflows, improve efficiencies, and elevate the quality of people programs and deliverables
• Lead organizational change management initiatives, including reorganizations, role transitions, and growth planning
• Manage the HR budget and external vendor relationships, including benefits brokers, payroll providers, employment counsel, and recruiting partners
• Anticipate emerging people risks and opportunities, and proactively recommend and implement solutions

Operational Responsibilities

• Provide direction to a part-time Recruiter consultant; review pipelines and ensure a consistent, high-quality candidate experience
• Design and deliver an exceptional onboarding experience