Director of Professional Services

Company Overview:

Do you enjoy making a difference in a child's life, transforming education, and evolving learning? Come join Teachstone, the interaction company! Teachstone was founded in 2008 to deliver the Classroom Assessment Scoring System (CLASS) nationwide and around the globe. Developed through years of research, the CLASS observation tool measures the interactions between teachers and children, which have been shown to drive learning and lifelong achievement. Teachstone helps organizations conduct classroom observations and provides professional development so that teachers improve, and children learn more. Our online subscription service, myTeachstone, simplifies CLASS implementation by combining observation data with a robust library of CLASS resources and professional development.

At Teachstone, everything we do is about improving the ways teachers interact with their students. We train coaches and observers, build and deliver online support programs, design professional development – all of it grounded in one proven fact: the interactions teachers have with students have a lasting impact on their academic and developmental success. By helping educators describe, measure, and improve their interactions and relationships with students, Teachstone is transforming education nationwide, one interaction at a time.

Role Overview:

The Director of Professional Services promotes high-quality service delivery for Teachstone by managing service implementation and driving continuous improvement of systems, processes, and workflows. This individual ensures efficient, consistent, and scalable delivery across all service lines. The Director provides leadership, mentoring, and support to Professional Services Managers, CLASS Specialists, contractors, and the Affiliate training community, ensuring teams are equipped with clear processes and expectations to deliver strong client outcomes. This role also oversees data workflows that support service delivery, including the collection, monitoring, and use of key performance metrics such as utilization, quality, and client satisfaction. Working cross-functionally, the Director ensures effective coordination and delivery of multi-service client contracts while improving operational efficiency and performance.

Primary Responsibilities:

• Provide leadership, coaching, and performance oversight to Service Delivery Managers, CLASS Specialists, contractors, and the Affiliate training community to ensure high-quality, consistent service delivery.
• Lead the design and continuous improvement of systems, processes, and workflows to support efficient, scalable operations and strong client outcomes.
• Utilize data workflows, training evaluations, and key performance metrics (e.g., utilization, quality, client satisfaction, profitability) to monitor performance, identify trends, and drive continuous improvement.
• Partner cross-functionally with Product, Growth, Operations, and other teams to ensure alignment, effective communication, and successful execution of multi-service client contracts.
• Support and scale the Affiliate model through strong cross-functional collaboration, ensuring clear processes, quality standards, and consistency across Affiliate-led delivery.
• Manage service delivery operations, including staffing, resource allocation, onboarding, and professional development, to align team capacity with demand and maintain high performance.
• Contribute to budget planning and monitor operational performance to support sustainable and efficient service delivery.
• Maintain deep knowledge of Teachstone products and services and deliver services as needed to support business needs and team alignment.
• Foster a culture of accountability, continuous improvement, and alignment with Teachstone's mission and values.