Director of Product Management - Technical

Accountabilities

• • Own the product strategy and roadmap, translating enterprise customer needs, market signals, and organizational priorities into a clear and sequenced product plan.
  • Partner closely with engineering and customer-facing teams to drive technical delivery, remove blockers, fill execution gaps, and ensure products move successfully from concept to launch.
  • Rapidly prototype new features and solutions using mockups, specifications, low-code tools, or working proofs of concept to validate customer value and reduce development risk.
  • Create clear product requirements documents, define success metrics and KPIs, and prioritize initiatives based on business value, customer impact, and technical feasibility.
  • Balance investment in scalable platform capabilities with customer-specific and forward-deployed product requirements.
  • Collaborate with engineering, design, data, Sales, and customers to translate complex technical concepts and field insights into actionable product decisions.
  • Present product strategy, plans, progress, and outcomes to executive leadership while maintaining alignment across technical and business stakeholders.
  • Build and develop the product management function over time, establishing effective practices and mentoring product managers as the organization scales.

  Requirements

  • 6–8+ years of product management experience, including at least 5 years in technical product roles and experience owning a product area or leading a product function.
  • Demonstrated experience delivering enterprise software end-to-end, from initial concept and validation through production launch.
  • Strong technical fluency, including the ability to work with data and SQL and use low-code tools or light scripting to prototype and validate product concepts.
  • A hands-on, highly adaptable operator mindset with a willingness to take ownership of cross-functional tasks and solve whatever challenges are necessary to deliver outcomes.
  • Strong understanding of software development processes, technical architecture considerations, and the ability to make informed product and technical trade-offs.
  • Excellent written and verbal communication skills, with the executive presence and stakeholder management abilities required to influence senior decision-makers.
  • Proven ability to translate customer feedback, field observations, and business needs into well-defined product requirements and prioritized roadmaps.
  • Experience with AI/ML, agentic AI, data products, workflow platforms, or orchestration technologies is preferred.
  • Familiarity with NodeJS/TypeScript, AWS or other cloud platforms, and modern product prototyping tools is a plus.
  • Knowledge of customer service, contact-center, or enterprise business-process operations is advantageous.
  • Experience in a 0-to-1, founder, or early-stage product environment is preferred.
  • Experience supporting SOC 2 Type II or similar compliance frameworks in product development is a plus.

  Benefits

  • Base salary range of $150,000–$185,000 USD, depending on experience, skills, and work location.
  • Equity participation as part of the overall compensation package.
  • Medical, dental, and vision insurance coverage.
  • 401(k) retirement plan with company matching.
  • Flexible paid time off.
  • Paid parental leave.
  • Fully remote work within the United States.
  • Opportunity to work in a fast-paced, early-stage environment focused on enterprise technology and AI-driven solutions.
  • Significant opportunity to influence product strategy, delivery practices, and the development of a growing product organization.