Director of Platform Engineering

Job Summary

This is a new, dedicated leadership role reporting to the SVP of Engineering, accountable for turning First Due's DevOps, SRE, database reliability, incident-management, and developer-experience practices from distributed and ad hoc into centralized and disciplined. The right leader brings genuine hands-on technical depth to build and run this function, and the executive presence to represent platform reliability and operational maturity to the ELT.

Key Responsibilities

DevOps & CI/CD

• Assesses and centralizes CI/CD and deployment practices across product lines; owns the rollout
• Directly contributes where useful — e.g., containerizing and automating deployments, not just directing others
• Improves deployment frequency, predictability, environment consistency, and release safety

Site Reliability Engineering & Observability

• Stands up SLOs/SLIs, error budgets, and production reliability standards
• Owns monitoring, alerting, and observability patterns/dashboards, standardized across teams
• Partners with development teams on consistent instrumentation rather than owning their code

Incident Management & Operational Discipline

• Owns on-call tooling, rotation design, and escalation policy company-wide, partnering with Support, Product, QA, and Development to ensure comprehensive escalation resolutions
• Defines and enforces RCA and post-incident review discipline, using AI to speed investigation and information-gathering
• Builds these as adopted practices