Director of Operations & Service Growth

Accountabilities

• • Translate an approved business vision into a clear, executable strategy, roadmap, operating model, and measurable priorities.
  • Lead the launch and early development of a new technology-enabled service business, taking ownership of initial sales, service, and operating processes.
  • Build and strengthen customer, merchant, delivery-partner, and other strategic networks required to support business growth.
  • Provide hands-on, COO-level leadership across multi-location operations, working through Area and Location Managers to ensure consistent execution.
  • Establish clear operational standards, performance expectations, and accountability mechanisms across locations and teams.
  • Own service quality, speed, customer experience, and business outcomes across the operating network.
  • Identify operational bottlenecks and implement practical solutions that improve efficiency, reliability, and scalability.
  • Drive improvements in online sales conversion, customer retention, digital performance, and contribution margin.
  • Use AI, analytics, automation, and workflow tools to improve decision-making and reduce dependence on manual follow-up and individual intervention.
  • Balance strategic growth initiatives with field-level execution, continuously identifying opportunities to improve both the business model and day-to-day operations.
  • Develop managers and strengthen their ability to lead teams, meet performance expectations, and operate independently.

  Requirements

  • Significant senior-level experience in operations, commercial leadership, business development, or a closely related field.
  • Demonstrated track record of building, launching, scaling, or significantly improving a business, service operation, or distributed network.
  • Strong experience in multi-location restaurant, delivery, logistics, hospitality, or service-based operations.
  • Proven business development and partnership experience, with the ability to build relationships that generate commercial value.
  • Strong understanding of operational performance, customer experience, service quality, and commercial growth.
  • Hands-on experience using AI, analytics, automation, and workflow tools to improve business processes and decision-making.
  • Strong leadership skills with experience managing managers, setting expectations, measuring performance, and developing team capability.
  • Ability to operate comfortably across both high-level strategy and hands-on operational execution.
  • Experience with online sales, e-commerce growth, digital conversion, or customer retention is a plus.
  • Entrepreneurial mindset with the ability to operate effectively in environments where processes are still being built and refined.
  • Strong problem-solving skills and a willingness to personally address operational challenges when necessary.
  • Excellent communication, influencing, and decision-making abilities.

  Benefits

  • HMO health insurance.
  • Paid time off (PTO).
  • Work-from-anywhere flexibility.
  • Opportunities for promotion and career growth.
  • Potential for pay raises.
  • High level of ownership across both business development and operational execution.
  • Opportunity to help build and scale a new technology-enabled service business.