Director of Operations, New Content Experiences (NCX)

Accountabilities

• • Architect and lead the operations function supporting New Content Experiences, overseeing multidisciplinary teams of Program Managers, Launch Managers, and Creative Operations specialists.
  • Build and scale operating models for 0-to-1 experiences, including live events, games, podcasts, and other emerging content formats.
  • Establish clear workflows, documentation, playbooks, onboarding materials, and operational standards that enable new experiences to transition efficiently into established regional operations.
  • Continuously simplify and improve intake, operationalization, launch, and contingency-planning processes to increase speed, reduce risk, and improve execution quality.
  • Serve as a strategic bridge between Content, Product Management, Engineering, Experience Design, Marketing, and other cross-functional partners, translating complex requirements into clear operational workflows and technical roadmaps.
  • Oversee risk management, service-level expectations, contingency planning, and launch readiness for high-profile and time-sensitive launches, including live experiences.
  • Personally lead ambiguous or high-impact launches when needed, operating as a player-coach while simultaneously developing scalable processes for broader adoption.
  • Provide executive leadership with clear, synthesized visibility into program status, risks, dependencies, operational challenges, and strategic opportunities.
  • Partner closely with regional product merchandising leaders to ensure local content experiences remain aligned with evolving product capabilities and strategic priorities.
  • Develop, mentor, and retain a high-performing multidisciplinary organization, fostering a culture centered on innovation, speed, operational excellence, and continuous improvement.
  • Use quantitative and qualitative data to identify workflow bottlenecks, evaluate operational performance, and design new solutions.
  • Establish repeatable standards of excellence for emerging content experiences before scaling successful models across international markets.

  Requirements

  • Extensive leadership experience building and managing multidisciplinary operations, program management, or launch organizations, ideally within complex technology, product, media, or entertainment environments.
  • Demonstrated success operating in 0-to-1 environments, bringing structure, alignment, and scalable processes to ambiguous and rapidly evolving initiatives.
  • Strong experience leading complex cross-functional programs involving teams such as Engineering, Product, Content, Design, Marketing, and Operations.
  • Exceptional executive communication skills, with the ability to distill complex operational realities into concise recommendations, presentations, and written communications for senior and C-level stakeholders.
  • Proven ability to influence and align matrixed organizations and senior stakeholders without relying on direct reporting relationships.
  • Strong operational and analytical mindset, with the ability to combine quantitative and qualitative insights to identify bottlenecks, assess risk, and improve processes.
  • Experience designing scalable workflows, operating models, documentation, service-level expectations, launch processes, and contingency frameworks.
  • Strong people leadership capabilities, including hiring, mentoring, coaching, organizational design, and development of high-performing multidisciplinary teams.
  • Comfortable balancing strategic leadership with hands-on execution, particularly when managing high-profile, ambiguous, or time-sensitive initiatives.
  • Deep curiosity about the evolving entertainment and media landscape, including live content, games, podcasts, and emerging formats.
  • Strong understanding of the challenges involved in designing processes that can scale across diverse international markets and regional operating environments.
  • Ability to thrive in a fast-paced, high-autonomy environment where priorities evolve quickly and new operating models must be created from the ground up.

  Benefits

  • Annual compensation: $540,000–$870,000, with the actual range determined by location, job family, background, skills, and experience.
  • Compensation is generally structured around annual salary, with the flexibility to choose how compensation is allocated between salary and stock options.
  • No traditional annual bonus structure.
  • Comprehensive health plans.
  • Mental health support and wellness resources.
  • 401(k) retirement plan with employer matching.
  • Stock option program.
  • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
  • Family-forming benefits.
  • Life and serious injury benefits.
  • Disability programs.
  • Paid leave of absence programs.
  • Flexible time off for full-time salaried employees, with flexibility designed to support vacation, holidays, and personal needs.
  • Remote U.S. work opportunity.
  • Opportunity to work on high-impact, global initiatives shaping emerging entertainment experiences.
  • Inclusive and diverse environment that values different perspectives, backgrounds, and experiences.
  • Significant opportunities for leadership, professional growth, and organizational impact.