Director of Finance & Billing Operations

You Will:

Lead Billing & Accounts Receivable Operations

• Own end-to-end billing, invoicing, collections, and payment reconciliation across all customer segments and revenue streams.
• Manage billing operations for SaaS subscriptions, usage-based services, enterprise contracts, hardware, professional services, and advertising products.
• Establish scalable billing policies, controls, workflows, and documentation.
• Drive collections performance, cash flow optimization, and DSO improvement.
• Partner with Accounting on month-end close, reconciliations, revenue reporting, and audit support.
• Manage Avalara sales tax compliance and exemption processing.
• Own billing support operations, identify recurring issues, and drive long-term process improvements.

Design and Improve Quote-to-Cash Processes

• Partner closely with Sales, RevOps, Finance, GTM Systems, and Engineering to refine billing processes as upstream systems mature.
• Define billing triggers, operational handoffs, and data requirements that support accurate invoicing and reporting.
• Identify and resolve data quality issues that create downstream billing and collections challenges.
• Improve workflows supporting complex customer structures, including enterprise, government, education, multi-location, and franchise-style accounts.
• Continuously evaluate opportunities to improve automation, scalability, and operational efficiency.

Own and Optimize NetSuite

• Configure and maintain billing workflows, invoice templates, payment terms, revenue schedules, saved searches, dashboards, and automation.
• Design solutions for complex billing scenarios, including:
• SaaS subscriptions
• Consumption and usage-based billing
• Hardware and inventory-related billing
• Professional services
• Enterprise PO-based contracts
• Multi-element arrangements
• Prepaid, ratable, and event-based revenue models
• Define system requirements, document solutions, and partner with technical teams on implementation.
• Support integrations between Salesforce, Mulesoft, and NetSuite to ensure accurate and scalable billing operations.
• Evaluate system enhancements and process improvements based on business impact and operational efficiency.

Deliver Reporting & Business Insights

• Own billing and revenue reporting, including ARR, MRR, deferred revenue, collections performance, and operational KPIs.
• Manage license and royalty reporting.