Director of Delivery Operations

About Code for America

Code for America believes government can work for the people, by the people, in the new digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions.

Our employees build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most.

With a focus on transparency and fairness, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact.

At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts.

About the role

Code for America is looking for a talented Director of Delivery Operations who will establish and embed the delivery practices, standards, and governance mechanisms that build on existing best practices while enabling our teams to execute with consistency and confidence across a growing portfolio of government-facing projects — from kick-off through to successful project completion.

Code for America works across a portfolio of complex, high-stakes projects — from products to technology-enabled advisory services — all aimed at helping millions of people access critical government benefits and services. As our portfolio grows and the demands on our government partners intensify, the consistency and discipline of how we deliver matters as much as what we deliver.

The Director of Delivery Operations will build and steward the systems, standards, and practices that make our project delivery excellent and repeatable. This is an internal-facing, enabling role: you won't manage individual projects directly, but you'll shape how every Safety Net advisory project runs — from the moment a partnership is handed off from cultivation through to project close. You'll work closely with Program Directors, Project Sponsors, and key project and discipline leaders to embed practical delivery practices into day-to-day work, and you'll partner with senior program leadership to ensure our operating model stays grounded in what actually works in the field.

This is a new role at Code for America, and the person who takes it on will have real strategic ownership — setting the priorities for how we invest in delivery infrastructure, making deliberate tradeoffs about where to standardize versus where to leave room for project-specific judgment, and bringing the best of delivery practice, AI-enabled tools and capabilities, and human-centered approaches to improving government services to keep Code for America at the leading edge of how this work gets done.

This role will report to the Senior Director of Safety Net and is expected to travel no more than 15% of the time.

Code for America is based in California and can employ those who reside full-time within the United States. This is a remote position.

In this position you will

• Delivery Standards & Practice Ownership
  • Own and continuously improve Code for America's delivery methodology, including project management standards, tools, templates, playbooks, and governance frameworks
  • Set and drive strategic priorities for delivery infrastructure investment in alignment with senior leaders