Director of Delivery
About the role
Director of Delivery
Remote (US)
At Nimble Gravity, great delivery is what turns client engagements into long-term partnerships. We're looking for a Director of Delivery who drives real business value for clients across a portfolio of complex data and AI engagements, while developing the next generation of delivery talent alongside them.
This role sits at the intersection of senior delivery leadership, technical partnership, and account stewardship. You lead with empathy and business acumen, earning client trust through the quality of the work and the depth of the relationship. You'll own health and quality across a defined portfolio of accounts, act as the escalation point when delivery dynamics require senior judgment, and partner closely with sales and technical leadership to shape what comes next for each client. This is a player/coach role. On anchor engagements, you'll be hands on, bringing senior delivery presence directly to the work. Across the broader portfolio, you'll make sure the people running day-to-day execution are set up to succeed.
What You'll Do
- Be the senior delivery presence clients trust. Build and sustain strong client relationships across the full engagement lifecycle. Stay close enough to understand shifting priorities, anticipate concerns, and ensure every client feels like a partner, not a project.
- Serve as the escalation point when it matters. When delivery risk or client dynamics exceed what a Project/Product Manager or Client Engagement Manager can resolve, you step in with clarity and intent, and step back once stability is restored.
- Coach and develop delivery talent. Directly develop a small team of PMs and CEMs. Build their delivery judgment, client communication instincts, and ability to translate insights into client-ready thinking.
- Partner on growth and expansion. Work alongside Growth Managing Principals on assigned accounts. Help identify and shape future phases that are grounded in delivery reality and client trust.
- Drive consistency across the portfolio. Promote shared delivery standards, surface patterns across engagements, and cross-pollinate what's working. Ensure clients experience Nimble