Director of Delivery

Role Requirements

• Lead and manage a team of project managers within the Delivery department, providing guidance, mentorship, and clear accountability across active engagements
• Oversee the delivery of large, complex, multi-workstream client programs on time and on budget, including scope, risk, schedule, quality, and stakeholder communication
• Own scoping, scheduling, and cost estimation for new and ongoing programs within your portfolio, ensuring work is set up for success from the outset
• Maintain direct accountability for financial performance across your engagements, including revenue management, margin oversight, and accurate forecasting and reporting
• Serve as a senior delivery presence on marquee client accounts, managing expectations, building trust, and navigating escalations with composure and clarity
• Identify resource requirements and skill needs across your portfolio, partnering with leadership on allocation decisions that support both client and team health
• Define and model delivery best practices within your team, contributing to consistent standards for process, documentation, and communication across the broader department
• Participate in new business pitches and scoping conversations, lending delivery expertise and instilling confidence in AKQA's ability to execute
• Contribute to senior-level decision-making within the studio as a respected voice in the broader leadership conversation

Qualities and Characteristics

• Extensive experience in delivery leadership within a digital agency or consulting environment, including managing both the creative and technical dimensions of complex programs
• Proven track record leading large-scale, cross-functional engagements with major brands across multiple simultaneous workstreams
• Proven experience overseeing large-scale programs for digital products and services, with a deep understanding of what it takes to deliver complex, multi-platform product ecosystems at a high level of quality
• Familiarity with componentized design systems and how they function within a modern digital product delivery workflow, with an appreciation for the discipline and coordination required to build and maintain them at scale
• Strong experience managing and developing project management talent, with a genuine investment in the growth and career development of the people around them
• Deep fluency in all facets of project