Director of Customer Success
About the role
About Reality Defender
Reality Defender is an award-winning cybersecurity company helping enterprises and governments detect deepfakes and AI-generated media. The company utilizes a patented multi-model approach robust against generative platforms producing video, audio, imagery, and text media.
The Director of Customer Success Role
As Director of Customer Success, you will lead the strategy, structure, and execution of the customer success function. You will ensure that customers across sectors successfully deploy, adopt, and derive measurable value from the deepfake detection platform.
This role requires strong leadership, operational rigor, and a deep understanding of complex enterprise and public-sector environments. You will build and scale a high-performing team focused on customer outcomes, retention, expansion, and long-term partnership.
Key Responsibilities
- Define and execute the overall Customer Success strategy aligned with company growth and retention goals