Director of Clinical Admissions

About the Role

As Director of Clinical Admissions, you will build, grow, and lead the clinical team that serves as the front door to treatment at Charlie Health. You will hire, develop, and performance-manage a team of Clinical Admissions Managers, Leads, Therapists, and Associates—providing the clinical supervision, coaching, structure, and accountability they need to do their best work as they guide prospective clients and families into care.

You will own the clinical integrity of the admissions process: overseeing intake and assessments for our national virtual intensive outpatient programs (IOPs), auditing documentation to the highest standard, and leading the change management work to design, roll out, and scale the processes, policies, and procedures that keep admissions compliant, consistent, and compassionate as both the team and client volume grow.

As one of two Directors of Clinical Admissions, you’ll partner closely with your counterpart and across departments—including Clinical Leadership, Admissions, Compliance, Revenue Cycle Management, and Utilization Review—to ensure clinically appropriate admissions and effective, consistent team performance. This role is ideal for an experienced, independently licensed clinician and people leader who can grow a team, grow admissions, and continuously improve how that team performs—all while keeping clients safe, seen, and supported from the very first conversation.

Responsibilities

People leadership & team development

• Build, grow, and lead a high-performing clinical admissions team—recruiting, hiring, and onboarding Clinical Admissions Managers, Leads, Therapists, and Associates to keep pace with admissions growth
• Provide individual and group supervision to a team of masters-level clinicians, promoting growth and development
• Set clear goals and expectations, monitor performance against metrics, and performance-manage the team through coaching, feedback, and accountability
• Develop and coach managers and leads, strengthening their ability to lead, develop, and performance-manage their own teams
• Foster a culture of engagement, retention, and sustainability across a remote team working in an emotionally demanding environment
• Assign treatment team members and group schedules while informing staff of new admissions

Intake, assessment & level-of-care determination

• Oversee intake and assessments of prospective clients for national virtual intensive outpatient programming
• Lead and support the team of managers, therapists, and associates in converting prospective clients into care