Director of Client Partnerships
About the role
Executive Partnership & Relationship Management
Own executive relationships for a select portfolio of high-value and high-potential accounts, serving as the primary strategic partner to C-suite and VP-level stakeholders.
Build a deep understanding of each client’s business, priorities, KPIs, and stakeholder landscape to guide strategic conversations and strengthen the partnership.
Lead QBRs, executive business reviews, and key client conversations, and represent AiDigital alongside agency partners in strategic pitches.
Navigate executive escalations, complex stakeholder dynamics, and internal client politics while insulating execution teams from political and relational friction.
Strategic Advisory & Value Realization
Develop and own strategic account plans focused on long-term retention, relationship depth, and account growth.
Identify opportunities to expand AiDigital’s impact by connecting client business needs with our programmatic, media, and technology capabilities.
Ensure AiDigital’s work is tied to the business outcomes and KPIs that matter to each client, not just campaign-level performance.
Operational Alignment & Strategic Integration
Translate client business priorities into clear direction for Client Service, Strategy, Growth, and Product teams.
Ensure continuity from post-sale handoff through onboarding, execution, retention, and growth, keeping the original strategic vision connected to delivery.
Maintain executive and strategic ownership while Client Service, Strategy, and Technical Account Management own day-to-day execution, media planning, and platform support.